Ilangkavi

  • Assistant Manager
  • Malaysia
  • Feb 22, 2021
Full time Customer Service

Personal Summary

System Skills
Opera V5.0, PABX- Siemens, FCS System, Microsoft Outlook, Microsoft Word,
Microsoft Excel, Power Point

Working Experiancr
Company: Aslan Management Sdn Bhd
Year: Nov til Present
Designation: Financial Consultant
Level: Executive
Salary: 4000.00

Job Designatiin:
My role as a Financial Consultant developing financial plans to help client's
achieve their long-term and short-term financial goal. Information quality
provided knowledge to clients about current product's Such as mortgage,
refinancing consolidation, business loan, personal loan and Credit card
restructuring Programme. As a Financial Consultant responsibilities include
assessing clients' financial situations, explaining the pros and cons of various
Product's. should also be able to maintain solid relationships with clients.

Work Experience

Restaurant Assistant Manager
Nov 2017 - Nov 2019 Doubletree By Hilton

Level: Executive
Salary: RM 4000.00

Job Description:
My responsibility is report directly to the Manager for the administrative
operational functions of the Food & Beverage department. Provides excellent
service to internal customers in order department. Handles all guest and internal
customer complaints and inquiries in a courteous and efficient manner. Also my
task is ordering stock and make sure the stock is available for daily operation.
Organize staff schedule and make sure manpower is good enough for operation.
Do training calendar for every week for the staff. Checking the quality and size of the servings, the organizing of stock, ordering food and drink supplies,
maintaining equipment, adhering to health and safety precautions

Working Experience

Operation Manager
Sep 2015 - Oct 2017 Runway 33

Level: Executive
Salary: RM 4000.00

Job Description:
Coordinate daily front of the house and back of the house restaurant operations.
Deliver superior service and maximize customer satisfaction. Respond efficiently
and accurately to customer complaints. Regularly review product quality and research new vendors Organize and supervise shifts. Appraise staff
performance and provide feedback to improve productivity. Estimate future
needs for goods, kitchen utensils and cleaning products. Ensure compliance
with sanitation and safety regulations. Manage restaurant's good image and
suggest ways to improve it. Control operational costs and identify measures to
cut waste. Create detailed reports on weekly, monthly and annual revenues and
expenses. Promote the brand in the local community through word-of-mouth and restaurant events. Recommend ways to reach a broader audience (e.g. discounts and social media ads. Train new and current employees on proper customer
service practices
Provides excellent service to internal customers in order department. Handles all
guest and internal customer complaints and inquiries in a courteous and efficient
manner. Monitor stock on daily basic. Provides training to service staff regarding of customer service. Also I am doing marketing to make more revenue. Check
daily sales and handle petty cash as well. I am doing financial controller role as
well. Monitor daily bank balance, ordering stock, issued payment for suppliers,
staff salary, EPF and SOCSO.


Working Experience

Supervisor
Jun 2014 - May 2015 Ritz Carlton Kuala Lumpur

Level: Rank & File
Salary: RM 3000.00

Job Description:
My task is approach the guest within one minute of arrival. Always make eye
contact with the guest and smile. Introduce the presentation times if the guest is
unfamiliar with them. Great the guest fast and efficiently, also to acknowledge
his entailment fast and efficiently. Handle guest complaints and rectified in
proper manner. Work close with lounge manager. Check stock availability for the
daily operation. Organized training calender and provided proper training to lounge crew.

Team Leader
Nov 2012 - Feb 2014 Grand Hyatt Kuala Lumpur

Level: Rank & File
Salary: RM 3000.00

Job Description:
My responsibility is report directly to the Manager for the administrative
operational functions of the Food & Beverage department. Provides excellent
service to internal customers in order department. Handles all guest and internal
customer complaints and inquiries in a courteous and efficient manner. Also my
task is ordering stock and make sure the stock is available for daily operation.
Organize staff schedule and make sure manpower is good enough for operation.
Do training calendar for every week for the staff.

Purser
Jul 2012 - Nov 2012 One World Hotel Sdn Bhd

Level: Rank & File
Salary: RM 2500.00

Job Description:
My responsibility is assists the Peridot Club Manager to monitor and assist the GRO's on duty. Meets and escorts VIP to peridot Club. Ensure the peridot Club
lounge are care & cleanliness is maintained at all time. Resolves any problem from guest's complaint, order stock and beverage report to account department.
I do also rooms assigned and inform Housekeeping of any defect found.
Courtesy calls refer to call made to our in house and VIP's to ensure that their
stay is comfortable and need further in any matter. Arrange the staff schedule.

Guest Relation Officer
Jun 2011 - Jun 2012 One World Hotel Sdn Bhd

Level: Rank & File
Salary: RM 2300.00
Job Description:
My responsibility is to ensure that accurate billing and no outstanding bills prior to guests' departure and smooth check out. Responsible for handle VIP guest as
well as making sure the impression given to them is within the standards and
procedure of the hotel. Involves a much more personalize service towards the guest and ensuring their stay at the hotel is up to satisfactory. Requires fast
reflexes towards guest needs. Courtesy calls refers to calls made to our in house
guest and VIP's to ensure that their stay is comfortable and need further
assistance in any matter. To ensure that room is in tip top working condition for
arrival guest. Each guest arriving by hotel limousine or any special attention
guest will be ushered directly from the curbside of the driveway to the room for in
-room registration. Also, delivers high standards of service to meet with high
expectations of guest in line with out 5 star hotels. As a guest relation officer, the additional of knowing the standards and service in Food & Beverages line is a
must. Able to serve guest during breakfast, afternoon tea and evening cocktails
hours.

Guest Service Executive
Nov 2010 - May 2011 One World Hotel Sdn Bhd

Level: Rank & File
Salary: RM 1800.00
Job Description:
My responsibility is to ensure check in and out process runs smoothly according to the standard procedure. I am also able to handle groups check in and out. A
part from that I am also doing cashiering. In ending my shift, I have to ensure that
the transaction of my cashiering is tally. I have to inform of the facilities of the hotel upon guest arrival. I learned better control of rooms.

Telephone Service Assistant
May 2008 - Oct 2010 One World Hotel Sdn Bhd

Level: Rank & File
Salary: RM 1500.00
Job Description:
My responsibility is to ensure calls are being answered. I am able to handle
incoming and outgoing calls. My job also requires me to ensure guest request is
being meet. I learned how to use the Opera System, FCS System and etc I do also take simple room reservations especially when reservations are off duty. I
also learned how to bar / release telephone lines and simple trouble shooting. I
am able to handle the wakeup call system.

Housekeeping Attendant
Apr 2007 - Apr 2008 Sunway Hotel, Seberang Jaya

Level: Rank & File
Salary:
Job Description:
My responsibilities are to ensure tidy and cleanliness in the guest room. I learned
how to make up the bed. I also learned the proper technique of washing the toilets. I also learned how to be a runner. I also learned how to supervise the staff.

Co-Curriculum Activities
Club: Tamil Society
School: Sekolah Menengah Kebangsaan Aman Jaya
Position: Member
Year: 2002
Remark: Took part in marching event for school sport day.

Club: Badminton
School: Sekolah Menengah Kebangsaan Aman Jaya
Position: Committee Member
Year: 2002
Club: Athlete
School: Sekolah Menengah Kebangsaan Aman Jaya
Position: Committee Member
Year: 2002

Education

Training Certificate
Jan 2005 - Jan 2006 Olympia College
Sijil Pelajaran Malaysia
Jan 2001 - Jan 2002 Sekolah Menengah Kebangsaan Aman Jaya, Kedah
Penilaian Menengah Rendah
Jan 1998 - Jan 2000 Sekolah Menengah Kebangsaan Aman Jaya, Kedah

I am applying for (choose one):

Employment

Email Address

menonkavin@gmail.com

Expected Salary

4,000