Harichandrika

• Roles and responsibilities:
  • Respond to callers'/clients' inquiries in a pleasant manner including those pertaining to the property's
  facilities and/or services (e.g., hours of operation, rates and room types, packages, promotions, entertainment, restaurants etc.)
  • Serve as the point of contact for clients and communicate with them by phone and e-mail to respond
  to questions and requests
  • Generate reports, prepare proposals, manage collections details, and coordinate with clients and suppliers
  • Prepare sales-related documents throughout the sales process (e.g., proposals, contracts, banquet event order, BEOs, and contracts)
  • Gather materials and assemble information packages (e.g., brochures, promotional materials, sales demo kit, welcome kit, souvenir etc.)
  • Assist the sales team by managing schedules, filing important documents and communicating
  relevant information
  • Create and manage company and travel agent profiles on the property management system
  • Load and manage rate codes to the hotel's software, and link the negotiated rates to the correct
  company profiles
  • Establish strong relationships with vendors to ensure maximisation of the hotel's revenue
  • Other duties as assigned by the Director of Sales and the management
  
  

• Roles and responsibilities:
  • Provided first-level support and maintenance to existing MIS
  • Generated and distributed management reports in an accurate and timely manner
  • Developed and updated MIS documentation to allow for smooth operations and easy system
  maintenance
  • Performed data analysis for generating reports on periodic basis
  • Provided strong reporting and analytical information support to the management team
  • Generated both periodic and ad-hoc reports as required
  • Understood customer problems and provided appropriate solutions
  • Participated in cross-functional meetings to resolve recurring customer issues
  • Provided customer support and assistance in issues related to troubleshooting and resolution
  • Handled the department's administrative and secretarial tasks for the Head of Department (HOD)
  • Compiled and maintained all documental reports and standard operating procedures (SOPs)
  • Maintained all IT HOD's action items such as status and response to MOM's follow ups
  • Organised the department's non-technical activities, moral upkeeps, and recreational programmes
  • Internal Quality Audit Representative (ISO 9001:2015)

Roles and responsibilities:
• Handled e-mail systems, MS Word, MS Excel, Drawings, Scanning, and Documentations
• Managed old files and drawings which were put in boxes, documented, and sent for storage
• Recorded incoming and outgoing correspondences
• Adhered to the ISO procedure for storage and documentation
• Performed data entry through Share File and MS Excel and in doing so, entered up to 100
documents daily
• Handled all hard copy and structured filling
• Responsible for all invoicing to and from clients and vendors
• Made all arrangements pertaining to executive travels and held multi-company catered meetings on
a bi-monthly basis
• Assisted in documentation control
• Performed all computer operations and /or encoding as instructed by the immediate superior
• Assisted in preparing and managing documentation internally/by subcontractor
• Ensured accessibility, traceability, and accuracy of documents
• Controlled workflow management and document distribution


2

Roles and responsibilities:
• Performed administrative functions such as typing and hyperlinking documents, and managing all
paperwork
• Managed all phone calls including taking messages and forwarding calls and messages to specified
persons
• SPCS check attendants
• Managed and recorded CVs obtained from JobStreet
• Maintained databases and MS Word and MS Excel

Roles and responsibilities:
• Maintained filing and correspondence systems
• Recorded, date-stamped and distributed all incoming mails
• Processed all outgoing mails
• Faxed all documentations
• Compiled and maintained an up-to-date telephone directory consisting of contact numbers and addresses
• Filed all correspondences
• Updated the bulletin board by posting new materials and removing outdated materials
• Maintained databases
• Ensured that the Administrative Offices, Reception Area and Council Chambers are kept clean and organised
• Heavily and proficiently utilised MS Office Suite including Word, Excel, Access, Power point, and Outlook
• Prepared quotations, invoices, and/or estimates upon request by customers

Roles and responsibilities:
• Prepared and managed office correspondences and documents in an efficient manner
• Amassed hands-on experience in operating office equipment
• Demonstrated the ability to work in a fast-paced environment
• Developed a good proficiency in MS Office Suite including Word, Excel, Access, Power point, and Outlook
• Development a proven customer service acumen
• Performed a mixture of clerical tasks in support for the office
• Answered the telephone and e-mails, and took messages and forwarded calls to employees as
required