Anne Stephanie

  • Telesales Account Manager, Customer Support, Admin and General Clerk
  • Ipoh, Perak, Malaysia
  • Dec 26, 2020
Full time Customer Service

Personal Summary

9To push myself with high energy and results- driven professional with over 7 years' client service experience in
a Senior Account Manager with excellent planning and organisational skills result in the optimum functioning of
the department and the consistent achievement of customer service standards.
Proven interpersonal and motivational ability ensure a strong team approach and the attainment of maximum
performance levels and productivity. A dedicated Senior Account Manager with the ability to obtain outstanding
results in a challenging environment.


• Customer service management and customer satisfaction enhancement
• Good feedback handling and resolution
• Good interpersonal and communication skills
• Good team player

Work Experience

Account Manager/ Senior Account Manager
Mar 2012 - Aug 2019 (M)
  • Initiate sales calls and pitch market information sharing with business owner or HR Managers and C level
    decision maker
    • Proactively contact potential and existing clients, perform sales acumen indoor
    • Understanding client needs with SWAT analysis and proposing the suitable package for clients
    • Liaison with outstanding credit clients to pursue credit collection and matters involved in their future
    • Servicing existing clients to facilitate usage of services
    • Internal player with customer service department to facilitate on advertisement services postings (refresh advertisement and other possible way to obtain better posting results)
    • Monthly reporting review and audit filing for sales documents every month to facilitate in-house audit
Customer Service Executive
Sep 2005 - Nov 2010 MEASAT Broadcast Network Systems Bhd

• Ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty
• Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when
• Work in a team to ensure Call Centre Service Level is met
• Maintain service quality
• Perform up-sell to potential customers and existing customers

General Clerk
Jan 2001 - Jul 2005 Royal Selangor Club
  • Ö• Assisting in preparing interoffice memos and drafting emails (Outlook)
    • Maintain the office filing system and retrieve material from files as requested
    • Process appropriate paperwork to pay vendor invoices
    • Perform general office duties, including faxing, copying, scanning and filing
Jan 2001 - Jan 2002 Welcome

greets and register visitors, vendors and clients and inform appropriate personnel
• Handle incoming inquiry calls, entertain purpose of calls and forward calls to appropriate departments and personnel - liaise internal stakeholder
• Handle mails and courier deliveries (locally and internationally)


Diploma of Finance - Accountancy
- Jan 2001 Stamford College

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