Highly motivated graduate of marketing with experience in sales and customer service. Looking to resume my professional career. Proficient in Microsoft Office Programs, Passionate about building customer relationships, increasing customer engagement and driving brand loyalty.
Submit daily sales report through the company sales app.
Assist customers in finding the suitable product they are looking for.
Provide advice and guidance on product selection to customers.
Consistently seek new product knowledge to act as an expert for the customer.
Educate partners on the use of the extranet, manage availability on site.
Assist in activation of listings (outbound and inbound calls, tickets).
Handle support tickets from Partners and Market Management team with the highest integrity and quality.
Assist in resolving issues related to “key accounts” and connectivity relating to transactions, allotment, notification, cancellations, etc.
Attending to customers enquiry and complaints by phone calls, emails and walk in .
Attending to potential customers and set up an appointment for site visit.
Generating and sending invoices to customers by mail or email.
Issue and compile completed credit notes for accounts department for checking and record keeping.
Regularly keep close contact and updating collection department regarding customers with overdue rental status