Leow Zhen Ran

  • Finance Executive or Analysis
  • Kuala Lumpur, 50744, MY
  • Dec 17, 2020
Full time Finance

Personal Summary

SKILLS

Good in Guest relation management, Leadership Skill, Communications, Business Operation, and Ms
Office.

STATEMENT OF RESULTS

Name: LEOW ZHEN RAN Faculty/Institute/Centre: Faculty of Business and Finance
Program: Bachelor of Finance (Honours) [October 2017]
Registration No: 16ABB06705
Identity Card No: 981105-08-7773 Year of Admission: October 2017
Gender: Male

Work Experience

INTERNSHIP
Oct 2020 - Jan 2021 SUBSIDIARY OF OCBC BANK

• Attending to Singapore's enquiries over a full range of consumer financial products and services.

• Contribute actively to contact centre service quality KPIs for monthly and annual internal as well
as external quality awards.

• Provide feedback on workflow and productivity improvements.

• Resolution of customer's feedback/issues with guidelines.

BAR SINGER
Feb 2020 - Mar 2020 HEAVEN BAR AND BISTRO

Applied knowledge of harmony, melody, rhythm and voice production to individualize
presentations and maintain audience interest.

• Interpreted different music by making use of voice production, harmony, rhythm and melody to present characterization.

• Selected music carefully to achieve balance of musical styles.

• Having a moderate communication with customers during singing section.

• Transposed music to alternate keys with speed and accuracy.

FOOD MANAGER AND WAITER, FANCY MEE KAMPAR
Dec 2019 - Jan 2020 FRANCISE

• Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.

• Stayed up to date on menu changes to offer current and accurate information, answer questions and help customers select optimal meal choices based on individual preferences.
• Maintained order efficiency and accuracy through clear communication with kitchen staff, earning
numerous recommendations from satisfied customers.

• Transferred supplies and equipment between storage and work areas to expedite food preparation.

• Ensured proper handling while storing ingredients and food products.

Oct 2019 - Oct 2019 BUSINESS PROMOTERS

(3 DAYS), FOOD PANDA
• Promote the app to public, the target would be attract more customers, who interest to become
a food delivering driver and also employers who interest to add in restaurant in the app.

• Worked with customers to understand needs and provide service.

• Help customer to be more familiar to Food Panda app.

• To Give Away small gift for the feedback from customers.

WAITER
Jun 2016 - Aug 2016 DECLASSROOM RESTAURANT & CAFÉ

Performed complete opening, closing and shift change duties to keep restaurant working
efficiently and teams ready to meet customer needs.

• Maintained customer satisfaction with timely table check-ins to assess food and beverage
needs.

• Shared knowledge of menu items and flavors, enabling customers to make personal decisions
based on taste and interest.

• Stayed up to date on menu changes to offer current and accurate information, answer
questions and help customers select optimal meal choices based on individual preferences.

• Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait
times.

• Handled customer complaints professionally, resolving issues through diplomatic
acknowledgment and commitment to service.
LANGUAGES

English, Chinese, Malay, Cantonese and Hakka.

Education

Bachelor of Finance (Hons)
Sep 2017 - Jan 2021 Universiti Tunku Abdul Rahman

I am applying for (choose one):

Employment

Email Address

raedernleow@gmail.com

Expected Salary

2,800