Haryantie Ahmad

  • Branch Manager
  • Perak, Malaysia
  • Dec 17, 2020
Full time Customer Service

Personal Summary

Primary School: 1. Sekolah Rendah Jenis Kebangsaan (Cina) Poi Lam, Ipoh

Top Skills
Years Proficiency
MS Office >5 Advanced
Visual Basic >5 Advanced
auto card 4 Advanced
C++ Language 3 Intermediate
Photoshop 1 Intermediate

Work Experience

Channel Services Executive
Oct 2019 - Villa Perpaduan

Ipoh, Perak
Position Title: Channel Services Executive
Department: Marketing & Training
1) Conduct Training to Digi Gold Dealers mobile money solution apps - Valyou Mobile Wallet
2) Monitor daily and monthly International Remittance transaction for each Digi Gold Dealer.
3) Assist dealer when have problem and issue with using Valyou Mobile Wallet.
4) Support and leverage other channel efforts, field marketing, product promotions as well as certifications and specializations.
5) Conducting sales presentations, proposal and quotation and marketing events to dealer.

Industry: Financial and Telecommunication

Assistant Customer Services Manager
Nov 2016 - Apr 2018 CIMB Bank Berhad

Kuala Lumpur / Ipoh, Perak
Position Title: Assistant Customer Services Manager
Department: Branch Services
1) Promote and professionally sel a wige range of Loan/Bancassurance product to the existing and pontential customer.
2) Provide professional advice and on appropriate financial product based on customer needs.
3) Provide services recovery to turn an unhappy customer into a satisfied customer with professional.
4) Ensure customer satisfaction and provide excellent after sale service.
5) Ensure compliance to the policies and procedures set by the Bank.
6) Assist daily branch operation and branch administration work.
7) Manage to achieve the team for daily and monthly target
8) Assist Brank Manager for daily operation and cash money

Industry: Banking and Financial

Customer Services Executive & Team Manager
Nov 2013 - Aug 2016 ASTRO

Kuala Lumpur
Position Title: Customer Services Executive & Team Manager
Depamentl: Call Centre & Customer Service Department
1) Contribute to the call centre by deliver customer service via phone, providing service in a consistent, professional manner by embracing my company core values.
2) To continuously listen, assess customer needs and wants and idetify appropriate solutions.
3) Provide service recovery to turn an unhappy customer into a satisfied customer with professional and empathetic service.
4) To achieve one call resolution in most customer interaction by being empowered to waive fees and charges within assigned limits.
5) To be effectively bilingual a better handle all inbound calls.
6) Provide coaching and training to junior staffs to achieve service and sales targets.
7) Handle service & sales enquiry.
8) Ensure requests or investigations are completes appropriately and faxed/emailed out to other channels/departments within the same day.
9) Ensure all referrals are keyed a timely manner and monitor for closures.
10) Face to face handle customer IPTV AND CORPORATE.
11) Manage the branch team and monitor the staff performance and monthly KPI

Industry: Entertaiment / Media
Duration: February 2006 - October 2013
Monthly Salary: RM 3390.00


Sijil Pelajaran Malaysia (SPM)
Jan 2001 - Jan 2004 University of Technology Malaysia
Penilaian Menengah Rendah (PMR)
Jan 1999 - Jan 2000 Secondary School
Jan 1999 - Jan 2000 ALP Koperasi School Secretary
Voice Of Alumni
- Jan 2000 University Of Technology Malaysia
Diploma Engineering Electrical & Electronic - Engineering
Jan 1996 - Jan 1998 Secondary School Onwards

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