AMUTHA

  • BUILDING MANAGER
  • Puchong, Selangor, Malaysia
  • Dec 16, 2020
Full time Facilities

Personal Summary

I have strong work ethic and desire to succeed, a willingness to cooperate with others and always in advance
for challenging role which I believe it is the key success of a goal achievement. I do believe my working
experience and educational background have equipped me the best knowledge and I am willing to learn
more. The key strengths that I possess for success is including continuous improvement to maintain the
quality and output and strive for continuous excellence. I believe that I can contribute to the business
expansion and learning from mistakes is one of the important values. I always believe that continuous
improvement and dedication are the best quality that a person should have.


PERSONAL QUALITIES
i. Honest and loyalty

ii. Communication skills
iii. Assertive and problem-solving skills
iv. Ability to work in harmony with co-workers
v. Eager and willing to add in knowledge base and skills
vi. Flexibility and adaptable
vii. Determination and persistence


STRENGTHS/SKILLS
• Attended Customer Service Skills for Employee Training at HQ Times
• Publishing Group, New Industrial Road & Keppel Road Logistics Warehouse,
• Singapore for twice
• Attended risk management & handling stress training at
Pansing Distribution, Subang Jaya, Malaysia
• Capable to handle and solve customer enquiries and issues directly and also
over the phone
• Able to work under pressure to meet tight deadlines
• Multitasking and able to handle workload of dual job responsibility at one time
while lack of manpower
• Always gives priority to customer needs and satisfaction
• Believe in working effectively in a team, contribute to team objectives,
communicate effectively with team members, respect, listen to them and
encourage team members, pitch in, put success of team ahead of
individual success.
• Extensive knowledge of and conversant with the Strata Management Act 757.

Work Experience

BUILDING MANAGER
Aug 2020 - RESIDENTIAL

TRANSPACC PROPERTY MANAGEMENT SDN BHD
Industry: Property & Facilities Management

Job Scope
Monitor, act and approve all activities related to Property & Facilities
Management

Key Roles & Responsibilities
• Reporting to Area Manager
• Managing 5 direct report
• Coordinate with site staff on overall daily site works that includes administrative and operations.
• Ensuring that company policies and SOP procedures are followed by all levels of subordinates
including technicians.
• Monitoring of operations expenses and reviewing of service charge/management fund,
building maintenance fund rate when there is a requirement.
• Maintaining of up-to-date accounts and management of collections inclusive of issuance of billings and statement of accounts as per frequency collecting and administrating all monies due
for payment to Developer/JMB/Management Corporation from Individual
owners/tenants/defaulter(s).
• Monitoring and administering common facilities/area rental agreement e.g. advertisement
panels, antenna, store.
• Ensuring occupants/tenants/residents compliance with established House Rules and Bylaws.
• Assisting in organizing and attending to AGM/EGM/JMC/Management Committee meetings
and resolving issues raised expeditiously.
• Managing service providers and contractors to ensure quality services are
provided throughout their contract period.
• Planning and reviewing the effectiveness of Preventive Maintenance and Utilities
Saving Management program with relevant authorities and their implementations.
• Assisting in the preparation of the scope of services for calling of tender/quotation for
selection of service providers and contractors
• Conducting and implementing training for all levels of subordinates.
• To attend or carry out monthly site meeting with service providers and client
• Monitor on all the service providers with ensuring that they comply with the standard operating procedures or work schedule
• To ensure that all the site staff complies with their scope of work and delivers on time
• Managing reviews of staff performance every once in a week for resolutions and improvements
• Approve incident reports and insurance claims
• Overall, will be the person in charge on site and will report to Operation Manager

BUILDING MANAGER
Aug 2015 - Aug 2020 RESIDENTIAL

BURGESS RAWSON
Industry: Property & Facilities Management

Job Scope
Monitor, act and approve all activities related to Property & Facilities
Management

Key Roles & Responsibilities
• Reporting to Area Manager
• Managed 3 direct report
• Coordinate with site staff on overall daily site works that includes administrative and operations.
• Ensuring that company policies and SOP procedures are followed by all levels of subordinates
including technicians.
• Monitoring of operations expenses and reviewing of service charge/management fund,
building maintenance fund rate when there is a requirement.
• Maintaining of up-to-date accounts and management of collections inclusive of issuance of billings and statement of accounts as per frequency collecting and administrating all monies due
for payment to Developer/JMB/Management Corporation from Individual
owners/tenants/defaulter(s).
• Monitoring and administering common facilities/area rental agreement e.g. advertisement
panels, antenna, store.
• Ensuring occupants/tenants/residents compliance with established House Rules and Bylaws.
• Assisting in organizing and attending to AGM/EGM/JMC/Management Committee meetings
and resolving issues raised expeditiously.
• Managing service providers and contractors to ensure quality services are
provided throughout their contract period.
• Planning and reviewing the effectiveness of Preventive Maintenance and Utilities
Saving Management program with relevant authorities and their implementations.
• Assisting in the preparation of the scope of services for calling of tender/quotation for
selection of service providers and contractors
• Conducting and implementing training for all levels of subordinates.
• To attend or carry out monthly site meeting with service providers and client
• Monitor on all the service providers with ensuring that they comply with the standard operating procedures or work schedule
• To ensure that all the site staff complies with their scope of work and delivers on time
• Managing reviews of staff performance every once in a week for resolutions and improvements
• Approve incident reports and insurance claims
• Overall, will be the person in charge on site and will report to Operation Manager

SENIOR RESIDENTIAL EXECUTIVE
Jul 2012 - Jul 2015 SCM PROPERTY SDN BHD

UEM SUNRISE
UEM GROUP BERHAD
Industry: Property & Facilities Management
Job Scope

Generate, monitor, inspection, act and approve all activities related to Property & Facilities Management

Key Roles & Responsibilities
• Reporting to Residential Manager
• Person in charge of handling accounts department
• Generate account statement, OR summary report, maintenance & miscellaneous fees,
accounts closing
• Attending monthly meetings with Building Manager when necessary
• Prepare monthly building inspection report
• Handling petty cash, generate report for petty cash reimbursement
• Generate report of general receipt and manual receipts
• Everyday morning briefing with management staff, security supervisor,
cleaner, landscaper, handyman and building technicians.
• Will be travelling to bank every Wednesday and Friday for bank in companies cash and cheque of total collections of compilation of the week
• Handling enquiries through emails from residents if the emails needs any
further clarifications and official approval
• Print out statement of account every day from our company bank online portal
• Guiding and monitoring staff performance in attending walk in residents, proper
ways of communications skills via phone and techniques of replying emails.
• Generate management office staff attendance report every end of the month
• Handling Sub Sale Apportion
• Coordinate and update on common area and parcel units defect works that
includes issuing correspondence and reminders to rightful parties
• Preparing minutes of meeting, monthly agenda, AGM / EGM documents
• To ensure that all necessary site reports or documents whether prepared by admin,
technician, charge man to client or head office is submitted according to the dateline. (invoice submission, daily collection report, reminders)
• Knowledge of strata management act 757
• Issuing clearance letter
• Other tasks

SENIOR CUSTOMER SERVICE EXECUTIVE
May 2011 - Jun 2012 Pansing Distribution Sdn Bhd

Times Publishing Group
Industry: Books & Magazines Distribution

Job Scope
Processing, monitor, generate, act and approve all activities related to Books Distribution

Key Roles & Responsibilities
• Order Processing in Book master (BM)
• Capability Minimum volume speed processing for the day: 70 orders
• Capability Maximum volume speed processing for the day: 120 orders
• Priority urgent order / normal order complete within 2 working days / acknowledge by sales
rep / hardcopy or receive via email / track the order / email to warehouse Singapore the details of urgent order to ensure to deliver at deadline given / po received via fax is not clear
must call customer to get a clear copy either ask them to refax or email/ for urgent order
will run picking slip report if the order contains many titles
• Answering Calls/Replying Emails
• Order status, discrepancy, returns, title status, price, discount availability/delivery status on
the date, if customer claim stock haven't receive will check in Hock Cheong transporter
portal for the proof of delivery (POD) and email to customer for their checking and reference
purpose / help to transfer calls to internal colleagues
• Liaising with Warehouse/Forwarder/Customer
• Delivery status/handle wrong supply items/return rejection or other issues/customer will
email and call in to inform the wrong supply items, will investigate and arrange to deliver to the right customer/transporter will call in or email for unable to deliver return rejection
stock due to outlet closed or shut down the operation, will clarify and solve the problem
• Prepare Discrepancy Report
• Receive via fax/email/sales rep/compile to prepare the report and email to Warehouse
Singapore/shortage/firm sale title not returnable unless damage upon receipt
• Stock Take/Stock Count Memo from customer
• Receive via fax/email/sales rep/email to transporter to alert and advise
the delivery schedule, cc to warehouse people and internal colleagues
• Credit Note Segregation to all customer
• Arrange to post out through nationwide courier except Times customer pass to their
finance department/shift the boxes to the store and label it/record all the credit note
numbers in a file
• Issue Return Authorization
• Receive directly from customer via email/issue RA/firm sale title not returnable unless
special case/print out and pass to sales rep for approval/once approved scan and email to customer /returns in local Malaysia within 12 months period/east Malaysia within 15 period
• Quotation
• Receive via email and via phone/ quote the availability, price and discount
• Credit Note & Rebill Invoice
• Issue credit and rebill for special cases/keep a copy in file/print out credit note and rebill
invoice scanned and emailed to customer or post out
• Proforma Invoice (PF)
• Issue proforma invoice according to customer order via email and will email the PF to
customer and provide them payment method/once payment made customer will email the
details/will forward to accounts to upend the order/if unable to supply the title due to out of print, out of stock indefinitely, publication cancelled and other reasons must inform
customer/they can either refund the payment or utilize the payment on next order
• Email/Call to Product People at Singapore
• Title checking/request for honor back price/status of the eta or availability/updated
version/series/revised price/discount/unpend order and other inquiries
• Email/Call to Accounts
• Any issue on payment for proforma customer and independent customer
• Hock Cheong (HC) Transporter
• Receive stocks on behalf and acknowledge/pass to sales person in charge
• DHL Courier Service
• Receive stocks on behalf and acknowledge/pass to sales person in charge
• Process Sample Request/Staff Purchase
• Will place order for sample request and staff purchase receive via email from sales person
/ track the order
• Shortage Report
• Will compile all the shortage and excess discrepancies receive via fax and prepare a report
and email to warehouse Singapore to check whether it's a true shortage or not/if true
shortage,will issue credit note and allocate to the location given and if no shortage will issue
credit note to the customer/will scan and email to customer /post out/for excess copies will
confirm with customer if they wants to take the stock we will issue rebill invoice if they
don't want we will ask them to return back to singapore warehouse Documents for Auditor.
• Dig in hardcopy credit note and rebill invoice and purchase order for auditing
purposes/scan and email to auditor/ go through with auditor for the tax invoice in book
master.
• Dig In Hardcopy credit note & Supporting Document
• Dig in hardcopy credit note with supporting documents and scan and email to (warehouse singapore) for checking purposes/for popular and mph customer request to tally with their
RPO and waybill number
• Update Customer Details in Book master (BM)
• Update customer details in BM such as billing and delivery address and contact number/alert warehouse and transporter via email on the new address
• Handle Returns
• Sometime receiving returns in pansing subang jaya office which is customer supposed to
return to singapore warehouse/for special case will check the RPO and GRN to tally with the stocks and issue credit note, will print and email and post out/ if normal returns will
arrange to send back to singapore warehouse through hock cheong transporter/once get the tax invoice from transporter will forward to accounts department/some cost will bare by
company and for certain cases customer will bare the charges depends on case by case basis
• Will email and order to singapore warehouse if lack of credit notes and invoice paper
• Post out Catalog
• Will collect catalog of every month from sales rep and post out to some customer especially
for Bookstreet / depends on customer if they need the softcopy will get from sales rep and email to customer directly
• Print out Credit Note & invoice
• Some customer who don't receive hardcopy of the credit note and invoice due to delivery
issue will call in to get it from us/will print out and post and scan to email to them
• Delivers expected results in performance, cost, quality and the development of people.
• Do visiting to Singapore warehouse 2 months once to monitor on behalf of the process for returns receiving directly from customers, goods packing by outsource
staff and arrangements to pick up by courier service, deliveries and others

OPERATION OFFICER
Mar 2009 - Apr 2011 Pembangunan Sumber Manusia Berhad

Industry: Human Resource Development Fund

Job Scope
Process and act all activities related to Human Resource Development Fund

Key Roles & Responsibilities
Working experience in three (3) different departments / division

National Upskilling Committee (NUC)
• Reporting to Chairman
• Typing and writing letters, fax, post and followup
• Receiving letter's and fax
• Booking hotel, flight ticket and transportation
• Handling privacy files of Chairman and apply filling system to keep updated time to time
• Making outgoing calls as per requested by Chairman and receiving incoming
calls o Will arrange appointments and meetings according to Chairman's
schedule and
• bookimeeting rooms
• Other tasks that assigned by Chairman from time
to time
• Multitasking job to achieve the KPI target

• Special Unit Team
• Reporting to Manager (Team Leader)
• Handling registration of Aset, Star, Spice & Aset 2 programmes for school leavers and working adults to upgrade their skill and who like to further their studies to enhance their
career development. The budget to run the programmes is allocated from government
fund.
• data of trainees, verify, posting letters, writing memo's and letters, preparing
certificates for trainees, checklist forms from training providers, submit to Executive for approval, verify claims and submit to accounts department, making outgoing calls
and receiving incoming calls & other task as well
• Handling registration of Hearts programs for housewives to be independent and to
enhance their career development with us, we will provide trainings according to their interest in our selected programs and helping them to get an job placement to be
an workforce to our nation which their service also can contribute to our country
• Handling registration of PKS programs which is for working adults who has EPF
&Socso contribution only, applying the same process flow
• Other tasks that assigned by Executive from time to time.

• Training Resources Development
• Reporting to Assistant Executive
• Receiving manual application for training provider
• registration
• Key in entry form data into system
• Note down the payment receipt of cash or cheque in record book and pass the payments to accounts department
• Ensure the entire necessary documents accurate according checklist
• Print supporting letter for complete and incomplete document to be acknowledge by Executive
• Once approved by officer will prepare the registration certificate and print
• Pass the print certificate to top management to be acknowledge before
stamp the date
• Print approval letter to be acknowledge by officer in charge for
the successful certificate o
• Post the certificate to the address given or pass by hand to those who wants to collect
• directly
• Attending enquiries by email and walk in training provider
• Handling filling system and recording data into system on time

Education

Bachelor Degree - Public Management (Hons)
Jan 2013 - Nov 2018 Universiti Utara Malaysia
Advanced Diploma - Entrepreneurship
Jan 2008 - May 2010 Universiti Malaya (UM)
SPM
Jan 2002 - Jan 2006 SMK ASSUNTA

I am applying for (choose one):

Employment

Email Address

amurihya@gmail.com

Expected Salary

5,500

IC Number

890602-14-5774