Mohd Shuhaidi Bin Anuar

  • Team Manager
  • Cyberjaya, Selangor, Malaysia
  • Oct 02, 2020
Full time Information Technology

Personal Summary

Insightful Operations Management professional with 10+ years of IT Services experience, especially in BPO and Shared Services, seeking a challenging opportunity in digital marketing, knowledge development, or business analyst fields. Attentive to detail, self-motivated with the ability to communicate at multiple levels.

Work Experience

Business Development Executive / Talent Acquisition Specialist
Nov 2019 - Mar 2021 NEC Corporations of Malaysia Sdn Bhd
  • Managing and enhance the relationship with the existing clients.
  • Develop new requests for Software Development related talents.
  • Identify new business opportunity in acquiring quality experienced Software Development related talents.
  • Develop new business co-operation with local educational and training centres to acquire high quality talents.
  • Approach and negotiate with multiple job portals in obtaining the most optimum package for talent database.
  • Initiate first contact and obtaining talent details via phone, email and chat (both web and phone apps).
  • Conducting telephone interview to screen and finalize talent profiles upon the submission to client’s project team.
  • Managing current employees (hired talents) in relation to Human Resource matters.
  • Occasionally travel to clients’ site to meet both clients and current employees in various matters.
Digital Production Manager
May 2019 - Sep 2019 WoodWing Digital Services Sdn Bhd
  • Leading the main operation department of WoodWing –the digital production team, which consists of designers and pre-media executives (project co-ordinators).
  • The Digital Services provides the conversion of printed magazines contents to interactive digital contents where readers can subscribe via various platforms.
  • Ensure that the daily deliveries submitted as per the agreed SLA.
  • Representing WoodWing in daily conference with the clients – to discuss on deliveries matters as well as proposing new solutions.
Assistant Team Manager (Shift Manager)
Jan 2017 - Apr 2019 IT Services Sdn Bhd
  • Leading a group of 20-30 Mainframe and Mid-Range Servers Engineers in batch monitoring services.
  • Managing the resources, schedule and daily SLA with strong people management in handling employee and technical issues.
  • Ensuring the escalation process comply with ATOS’ ITIL processes framework.
  • Managing and directly involved in the Business Continuity Plan and Disaster Recovery Plan activities.
  • Developing and presenting Root Cause Analysis to internal management and directly to the clients.
Operations Engineer
Jan 2013 - Dec 2016 ATOS IT Services Sdn Bhd
  • Assigned to the Mainframe’s batch monitoring for one of the world-renowned banks.
  • Perform daily and weekly CICS restart, monthly IPL as well as software releases upon request from clients.
  • Experienced with BMC Control-M, SDSF, JCL and NDM.
  • Perform PIN/TIN mailer printing, error escalation, and batch SLA reporting.
  • Involved in Business Continuity Plan and Disaster Recovery Plan – in reviewing the tasks scheduled for Operations Engineers.
  • Involved in monthly service quality meetings which includes a sales proposal in better solutions to the current client’s service subscriptions.
Service Desk Analyst
Nov 2011 - Dec 2012 ATOS IT Services Sdn Bhd
  • Assigned to a pilot project for internal ATOS employees globally, in technical assistance as well as various type of requests.
  • Managing both Incident and Change tickets via CA USD R17 as per the ATOS’ ITIL processes framework.
  • Experienced with MS Server 2008 R2, Active Directory, CRM and Windows Remote tool.
  • Experienced with several ACD system including WICOM and Genesys.
  • Involved in Business Continuity Plan and Disaster Recovery Plan – in reviewing the tasks scheduled for Operations Engineers.
Contact Centre Agent
Dec 2010 - Oct 2011 IBM Malaysia Sdn Bhd
  • Attending to a local 4G broadband service provider’s customers, in technical issues, billing issues and sales inquiries.
  • Managing both Incident and Change tickets via BMC Remedy as per IBM ITIL processes framework.
  • Experienced with CRM and ACD (Contact Centre Anyway) systems.
  • Perform upselling to the client’s line of products – hardware: USB dongle, portable modem/routers, desktop terminal access points; services: several broadband packages, including VIP package.
  • Involved in Business Continuity Plan and Disaster Recovery Plan activities.
  • Assigned as acting Team Leader prior to the end of the contract with the responsibilities in managing a team of 10-12 agents and daily SLA reporting.
Executive – Technical Support
Aug 2010 - Dec 2010 SCICOM (MSC) Bhd
  • Serving the largest mobile network operators in Singapore for their line of broadband related products (IPTV, VOIP and ADSL2).
  • The supports ranging from technical to billing, as well as sales inquiry.
  • Managing both Incident and Change tickets as per SCICOM ITIL processes framework.
  • Experienced with CRM and ACD systems.
  • Perform upselling to the client’s line of products – hardware: Wi-Fi repeater, high-end routers, high-end setup box; services: several broadband packages, TV channels and video on-demands.

Education

Master’s in Business Administration
Jan 2019 - Aug 2020 Asia e-University (AeU)
Professional Diploma in Entrepreneurship and Management
Apr 2015 - Apr 2016 Universiti Teknologi Malaysia (UTM)

I am applying for (choose one):

Employment

Email Address

mohdshuhaidi@gmx.com

Expected Salary

5,000