Thanushaa Rajagopal

  • Customer service associate
  • Selangor, Malaysia
  • Oct 02, 2020
Full time

Personal Summary

Friendly customer service with years of experience. Have experience in banking, transportation, telecommunications and travels field. I'm a driven person who works hard to attain my goals.The ability to overcome obstacles and follow things through to completion has always been a strong point of mine,which is why I've managed to thrive in such a competitive projects previously. I maintained high standards for customer service and responsiveness that been reflected in the results of my work. I would welcome training in conflict management as well as any other opportunities to develop in this area.



Work Experience

Customer service associate
Dec 2019 - May 2020 Changi Recommends

Role: Experience of handling 5 channels all together all the same time. Responded to and handled large amounts of inbound and outbound from Singapore customers regarding complaints and inquiries in a timely manner. Handled live chats, emails, technical support and social media accounts as well. Maintained a polite and professional telephone manner. Developed personal organization and multitasking skills in a fast paced environment. Maintain attendance expectations.

Customer service officer
Jan 2019 - Aug 2019 Cimb Bank Sdn Bhd

Handled inbound, outbound calls and emails time to time from customer regarding their enquiries and complaints pertaining to their issue. Identify customer's need and problems and provide solutions and alternative needed.Handled 25 banking systems altogether.

Customer Experience Agent
Jan 2018 - Dec 2018 Grab Sg

Responded to and handled large amounts of inbound ,outbound and email from Singapore customers regarding complaints and inquiries in a timely manner. Maintained a polite and professional telephone manner. Developed personal organization and multitasking skills in a fast paced environment. Maintain attendance expectations.

Customer service representative
May 2015 - May 2017 Digi Call Center

2 years of experience as a customer service agent. Handled inbound calls and email on the enquiries and feedback from the callers in a timely manner. Identify customer's need and problems and provide solutions and alternative needed.

Education

Mass communication
Aug 2015 - Sep 2017 Unisel Shah Alam

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Employment

IC Number

951104105514