Temaa Raj

  • Asst. Manager
  • Oct 02, 2020
Full time

Personal Summary

A highly energetic, motivated and self -driven individual with a strong desire to excel in a leading financial institution that provides excellent opportunity for self-development and career advancement, while obtaining valuable experiences. More than 13 years of working experiences in Information Technology (IT) Infrastructure Security and Administrative related fields ranging from data processing to server trouble -shooting and resolution for multiple organization and leading financial institutions.

● Provide support on Server, PC and Printer in resolving potential alert incidences.

● Availability - Ensuring maximum up-time for system

● Capacity Planning of the network and Server

● Report Issue to manager and Call vendor support to troubleshoot programme and update issues.

● Perform and check the Checklist for building switches, PC's, server room equipment.

● Test new request and Implementation changes and sign vendor implementation forms.

● Check and sign for IT department approval forms (e.g. IT request, Maintenance, PC/Headset Request and etc.)

● Conduct Meeting for any urgent issues and share suggestion between IT Dept.

● Meeting with new vendor request or vendor quotation on new technology or product.

● Taken care on Purchase IT product and stock check list.

● Prepare or Update for IT policy documents for upcoming client audit.

● Update PC windows, Antivirus, Volare Program for all pc's base on departments and checklist (requirement min 3months)

● Provide or Create user ID to access share folder base on department and Group.

● Reset/release Password for new user access (e.g. Internet, Share folder, Email and etc.)

● Take care for IT room, Server room and IT equipment Store room for new building renovation work and update the progress and issues to manager / management.

● Supervision on new hire temporary staff for building shifting activity and guide on IT equipment's during dismantling and installing in new building.

● Arrange vendor to be onsite to check on potentials issue during shifting to new building (e.g. Electrical, Network cabling, CCTV, server room movers, TNB, Genset, PABx and network vendor)


MYEG, Malaysia
Mac 2018
IT /Computer - IT Network Operation Centre (shift Lead)

Key Profile
● Provide production support on Servers, PC and Laptop for MYEG in resolving potential alert incidences.

● Availability - Ensuring maximum up-time for system

● Capacity Planning of the network and Server

● Provide or Create user ID to access share folder base on department and Group.

● Release Password for new user access (e.g. Internet, SAMBA share folder, OTRS ticketing system etc)

● Monitor Network performance and availability for entire building network switches and WIFI hubs.

● Daily monitoring of ticketing workflow systems in addressing alerts on file systems, CPU utilization, memory, swap memory, system logs, server refresh & de-commissioning in ensuring servers are performing at optimal level.

● Create and Assign ticket to related group to do feather support

● Provide 24 by 7 Production Support on server maintenance for MYEG system.

● Raise Change Control request and obtain all relevant approvals for new system implementation.

● Generates KPI reports on a daily or weekly monthly basis in measuring service levels (SLA) and system performances.
● Collaborate with various support teams and vendors in effectively handling complex issues.

● Couching, training and guiding new hires staff or team mate.

● Supervision and vendor performance management of MYEG vendors Service Providers (e.g. IBM, Asus, HP, Fujitsu, Acer, Dell etc)

● Perform all administrative functions in co-ordinating third -party vendor visit to client data -centre facilities (e.g. Genset, UPS, Storage, DC A/C, Fire Alarm etc).

● Maintain inventory of server and PC devices for team including license renewal for MYEG to IT equipment facilitate

● Engage with PC vendor for part replacement which is under warranty claim.


Hewlett Packard Enterprise, Malaysia - IT Infrastructure Associate
Jan 2012 - Jun 2017
IT /Computer - UNIX System

Key Profile
● Provide level 1 & 2 production support on Unix Server for Hewlett Packard Enterprise clientele's in resolving potential alert incidences in Asia Pac Region.

● Daily monitoring of ticketing workflow systems in addressing alerts on file systems, CPU utilization, memory, swap memory, system logs, server refresh & de-commissioning in ensuring servers are performing at optimal level.

● Provide 24 by 7 Production Support on server mainframes for HP clientele.

● Raise Change Control request and obtain all relevant approvals for new system implementation.

● Generates KPI reports on a daily/weekly monthly basis in measuring service levels (SLA) and system performances.

● Active involvement in regular team huddles/ brain-storming in finding ways and solution in continuously working towards seeing better operational efficiency system performance.

● Played key role in the Implementation of "Project 1 Platform" on the migration of the mainframe system to AS400 that was successfully completed within the agreed time frame.

● Involved in the "Project BRP" seeing the successful consolidation of multiple branches customer profile.

● Collaborate with various support teams and vendors in effectively handling complex issues.

● Couching, training and guiding new hires.

● Supervision and vendor performance management of HP Enterprise third-party vendors Service Providers (e.g. IBM, CSC , HP Inc., Fujitsu, Dell etc)


● Perform all administrative functions in co-ordinating third -party vendor visit to client data -centre facilities.

● Maintain inventory of server devices for team including license renewal for HP clientele to facilitate finance invoicing to clients.


EDS (M) Sdn. Bhd., Selangor Malaysia - Fresh Entry
Sep 2008 - Dec 2011
IT Security Admin

Key Profile
● Customer Services providing level 1 support to operations users around system and network related issues and password issuance / password resets.

● Creates and implement system BAU change request.

● Raise Change and Task on Control request for new file system access / permission.

● Prepare metrics /scorecard for team lead's review.

● Reset or release server / application root access

● Vendor Management - Entails vendor supervision on IT security related, i.e. handling administrative work on approvals and also escorting vendors to client's facilities.

● Participate in clients meetings for new system implementation (e.g. Server Hardening / Patching)

Hi Tech Computer Service, Selangor Malaysia - Self-Employee/Own Business
Sep 2004 - Dec 2007
IT sales and installation

Key Profile
● Customer Services providing all level support to system Operating System (Windows) and Hardware (PC) related issues.

● Install system accessories driver base on customer request.

● Advice User and Provide Training basic on PC use

● Provide price list and pre-sales for the device

● Update or refresh new hardware and software

● Perform temporary contract for 2 months work with Getronics-Dell to move IT equipment from Menara Sunway PJ to Menara Maxis in KL Sentral.

● Customer sale and marketing on CCTV and Alarm System services. Will advise user on installation and quart pricing base on building design such as access doors, windows and room size coverage.

● On-siti support for small sme industrial pc's

ADDITIONAL SKILLS

● Computing: ITIL V2, ITIL V3 Foundation Training: Microsoft Windows, Sun Solaris and Linux system admin: Microsoft Office - Word, Excel, Power Point, Access & Outlook: MCSE 2003 (Microsoft certified system Engineer): HTML, Java, e-commerce, Open Office and PDF: Computer Hardware Replacement and Software installation
(Including format and fresh installation.): Install or Mount Servers and firewall or switch into Server Rack.: Data Center Process and Comply to rules and regulation: Basic setup in Firewall, Switch, UPS, SNMP, CCTV, Printer and Wifi Router.

● Able to work additional long hours if required to perform explicit or routine task such as assist or escort vendors, System Maintenance and urgent Implementation.

● Completed internal organization basic training such as IT Security and Compliance Training, Process, Tools, Human Recourse, Customer Communication, Ethical and Code of conducts and etc.

● Quality Management System

● Kepner Tregoe Resolve Workshop

● Cyber Security First Responder (CSF)

● Knowledge on Basic Home Electrical (1Phase and 3Phase)

Work Experience

Asst. Manager
Feb 2019 - Feb 2019 P&A Smartsolution Sdn. Bhd

Key Profile

Provide support on Server, PC and Printer in resolving potential alert incidences.

Availability - Ensuring maximum up-time for system

 Capacity Planning of the network and Server

 Report Issue to manager and Call vendor support to troubleshoot programme and update issues.

 Perform and check the Checklist for building switches, PC’s, server room equipment.

 Test new request and Implementation changes and sign vendor implementation forms.

 Check and sign for IT department approval forms (e.g. IT request, Maintenance, PC/Headset Request and etc.)

 Conduct Meeting for any urgent issues and share suggestion between IT Dept.

 Meeting with new vendor request or vendor quotation on new technology or product.

 Taken care on Purchase IT product and stock check list.

 Prepare or Update for IT policy documents for upcoming client audit.

 Update PC windows, Antivirus, Volare Program for all pc’s base on departments and checklist (requirement min 3months)

 Provide or Create user ID to access share folder base on department and Group.

 Reset/release Password for new user access (e.g. Internet, Share folder, Email and etc.)

 Take care for IT room, Server room and IT equipment Store room for new building renovation work and update the progress and issues to manager / management.

 Supervision on new hire temporary staff for building shifting activity and guide on IT equipment’s during dismantling and installing in new building.

 Arrange vendor to be onsite to check on potentials issue during shifting to new building (e.g. Electrical, Network cabling, CCTV, server room movers, TNB, Genset, PABx and network vendor)

Education

Certificate
- Jan 2017 Malaysian Universal College
Certificate
- Jan 2011 ORACLE University
Diploma in Computer Science - Computer Science
- Jan 2008 Trinity College
Certificate
- Jan 1999 Wigan & Leigh College
Bachelor of Information Technology - Information Technology
University Tun Abdul Razak
- Jan 2004 PTPL College

I am applying for (choose one):

Employment

IC Number

810803105717