Karen Chee Huey-Ling

  • Education Counsellor
  • Petaling Jaya, Selangor, Malaysia
  • Oct 02, 2020
Full time

Personal Summary

Application for the post of Education Cousellor (Brickfields Asia College)

Dear Hiring Manager

I would like to express my interest for the above position with Brickfields Asia College Sdn Bhd. I have several years of working experience in the education industry working for local institutions, overseas institutions and agents.

I am familiar with assessing student's application for an offer and credit transfer using NOOSR and Naric software to determine the student's qualification equivalency. In addition, I also provide advice to students on courses provided by different institutions to help students to make decision in terms of fees structure, course structure, potential career prospects from the course of study, campus location, study life and many others including information for under 18 years of age students. Apart from providing course advice, I have also assisted students to perform visa lodgement, provide pre-departure briefing and airport pickup arrangement to ensure students had a smooth transition with their studies.

I have attached my resume for your consideration. Please do not hesitate to contact me if you require further information and I will be happy to discuss my qualifications and skills further with you.

Yours sincerely

Karen Chee Huey-Ling

Work Experience

Administrative/ Marketing Officer
Aug 2019 - Mar 2020 Yes Education

-processing students application submitted by agents
-follow up on pending applications
-updating student and agent records on CRM
-working closely with providers and agents on enrolment conversion
-updating weekly payment and enrolment report
-performing verification on english proficiency results submitted by agents and students
-attend to social media enquries from students, agents and managers
-assisting providers to issue offer letters and confirmation of enrolment letters to agents and students
-provide advice to students on accommodation arrangements
-assisting students to process accommodation and airport pickup arrangements
-provide advice to students on course options
-follow up on student's and agent's enquiries through email and social media chats group.

Assistant Registrar
Sep 2018 - Aug 2019 Tunku Abdul Rahman University College

-supervise other Administrative Officers and work closely with them
-processing part time and full time lecturer's teaching workload and teaching claims
-maintaining programme structure on TIAS system, student's elective registration and change course registration, processing deferral and withdrawal request from students, convocation duties.
-assist the Faculty Deans to take minutes of meetings from Student's Dialogue Meeting to Disciplinary Committee Meeting, generate student's exam results and report for the preparation of the Pre-Board of Examiners Meetings and Board of Examiners Meeting.
-conduct checks on lecturer's exam question papers conform to the exam guidelines set by the school.
- assisting the lecturers to upload and publish important announcements, past years exam papers, student's handbook, past year's exam questions, course outline and requirements onto Moodle and providing trouble shoot support advice to faculty lecturer.
-ensure the phones, clocks and aircon in the exam classrooms are in working condition and have the exam materials prepared and send them to the respective exam venues for it to be available.
-attending to student's enquiries at front counter and follow up on student's enquiries through emails and phone calls

Quality and Development Coordinator
Aug 2014 - May 2018 QS Enrolment Solutions

-working closely with Curtin University in ensuring quality assurance is maintained on all applications
-assessing student's applications for an offer for undergraduate and postgraduate programmes
-offering advice to student on alternative courses if entry requirement for the preferred course is not met
-assessing CRL eligibility for eligible students
-issuing of offer letters to eligible students
-assessing eligibility for english language bridging programme and issue offer for english language bridging programme
-working closely with other team coordinators, case management officers, regional recruitment managers on course pre-requisites compilation, converting pending applications into conditional or full offer and identify training needs.
-assessing merit scholarship eligibility
-supervising and coaching assessment officers in solving complex issues in the student's qualification and achieving KPI as given by my Manager.
-updating daily statistics, attending to emails from the Regional Recruitment Managers, students, agents, other enquiries from the team coordinators, assessment officer, admissions director
-follow up on pending student's applications
-conduct training for assessment officers and admission support officers on new entry requirement for various courses
-generate monthly turnaround and error report and weekly QA report to Admissions Deputy Director

Education Advisor and Marketing Executive
Jan 2011 - Jan 2012 Studyexcel Sdn Bhd

-Providing course counselling to parents and students, assisting school counsellors in organising career and education exhibition in schools
-possessing student's visa, assisting overseas institution representatives to market their course programs to parents and students
-visiting parents and students to promote different courses from local and overseas institutions
-giving talk to students in schools on options after high school education
-attending functions (seminars and workshops) organised by the schools, local and overseas institutions,
-designing education fair posters, flyers and banners,
-distributing of posters and flyers to colleges and schools,
-review, monitor and replenishing of institutions brochures,
-booking of hotel and making transport arrangements for the overseas institution representatives
-working closely with the hotel sales officer in organising the Australia and UK Education Fair in their premise,
-updating weekly report and visitation report,
-attending to phone calls and email enquiries
-following up with students to ensure smooth transition in their studies

Accounts and Administration Assistant
Apr 2007 - Oct 2007 Tetra Pak Technical Services Asia

-updating invoices, sorting invoices, filing, collecting mails from mail room
-distributing letters to respective department
-ordering of offices stationeries, replenish office refreshments
-organise birthday lunch, company functions
-booking of taxi, flight ticket, setting up of projectors, telephone in the meeting room
-collating training materials


Master of Business Administration - Business Administration
Jan 2012 - Jan 2014 Murdoch University
Bachelor of Arts - (Hon) Business Management
Jan 2009 - Jan 2010 University of Sunderland
Bachelor of Commerce - Management and Human Resource Management
Jan 2008 - Jan 2009 Curtin University
Diploma in Business Management - Business Management
Jan 2003 - Jan 2006 Nanyang Polytechnic

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