Muhammad Asyraf Bin Mohammad Kamal

  • IT Executive
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Oct 02, 2020
Full time Executive

Personal Summary

Certified ITIL 4 Foundation with 8+ years of experience in technical support and IT administration in various industry including manufacturing and retail; having excellent ability to properly handled client inquiries and issues. Also have some experience with web design and development.


SKILLS

• Technical Support
• Software & Hardware Troubleshooting
• Microsoft Windows
• Microsoft Office
• Linux
• MacOS
• SQL
• Web Design & Development
• HTML & CSS
• AWS
• Wordpress
• Magento
• Figma
• Webflow
• Adobe Photoshop & Illustrator

Work Experience

IT Executive
Oct 2016 - Jul 2020 LUSAN MANDONGUS (M) SDN BHD

• Level 1 and 2 IT infrastructure support for users in Hong Kong (HQ) and Malaysia (branch office).
• Software, hardware troubleshooting and system maintenance for over 200 users.
• Developed system/web design by gathering user requirements and liaising with vendor.
• Slashed AWS cost 40% by optimizing server usage while ensuring the continuation and enhancements of system and websites.
• Developed and migrated 4 company's websites to eCommerce system (Magento).
• Moved company's IT system and services into Cloud (AWS and Office 365).
• Prepared system and websites technical documentations for end users.

Junior Software Engineer
Mar 2015 - Jul 2016 VISUALOGIC RESOURCES (M) SDN BHD

• Involved in system administration, help desk operation, development, maintenance, application support services and system documentation for clients.
• Gathered requirements from clients, code and testing programs using RPG/400 and AS/SET.
• Delivered enhancement for TRACS Client Maintenance Module and DMS documentation (flowchart and data mapping) for Alliance Investments Bank Berhad.

IT Analyst
May 2012 - Nov 2014 CARGILL HOLDINGS (M) SDN BHD

• Level 1 and 2 IT infrastructure support for over 800 users and stakeholders in Malaysia offices.
• Software, hardware troubleshooting and server maintenance for 12 office locations country wide.
• Serviced user requests pertaining to system process, functionality explanations and report errors.
• Coordinated and liaised with level 3 technical team for problem resolution in timely manner; escalate issues to relevant parties for remedial actions.
• Knowledge Acquisition Coordinator (Regional SME) for Malaysia, mentored and facilitated knowledge transfer to 7 help desk agents in Philippines.

Intern
May 2011 - Jul 2011 SIGMA RECTRIX SYSTEMS (M) SDN BHD

• Level 2 technical support for clients.
• Preventive Maintenance at Jabatan Tenaga Kerja Sarawak (6 weeks).
• Corrective Maintenance at Kementerian Sumber Manusia (6 weeks).

IT Executive
Dec 2020 - Feb 2021 FIXUS CONSTRUCTION SDN BHD
  • IT infrastructure support for users in HQ and its subsidiaries.
  • Assisted in supporting and maintaining AutoCount accounting software.
  • Administered and maintained company IT asset listing, website and servers.
  • Managed software and hardware acquisition.
  • Oversee new system facilitation, current system enhancements.
  • Created and prepared IT department SOP and technical documentations.

Education

Bachelor of IT - Information Systems
Jun 2007 - Dec 2011 UNIVERSITI TENAGA NASIONAL

I am applying for (choose one):

Both

Email Address

ashruff88@gmail.com

Expected Salary

3,800

IC Number

880523566205