MOHD FADZLI BIN HANAPIAH

  • LMS Administrator and Student Support
  • Shah Alam, Selangor, Malaysia
  • Oct 02, 2020
Full time

Personal Summary

SKILLS

• Experience in administrating master's student Responsibility Teamwork
in online programme at Universiti Tun Abdul
Razak (Unirazak) since February 2018.
Complaint Resolution Negotiation
• Experience in class and course management
such as student enrollment to learning
management system, setting up assessment Problem Solving Commitment
deadline, schedule, providing daily support to
students as well as handling student and
lecturer queries. TECHNICAL IT SKILLS
• Experience in executive diploma Universiti
Teknologi Malaysia (UTM) student's
Learning Management System
recruitment, handling objection, student
application and related administrative task. • Canvas, TalentLMS, Thinkific
• Experience in automobile industries in
understanding automobile, qualifies buyers, Video Conferencing
demonstrate automobiles and closing sales. • Zoom
• Experience in takaful industries in calling
potential clients, approach and interview
prospective clients, explain the feature of Microsoft Office
various policies and customizing takaful • Word, Excel, PowerPoint
policies to suit individual need.
EXPERIENCE GAINED

Work Experience

LMS Administrator and Student Support
Jan 2018 - Apr 2020 SKC Online Education Sdn Bhd

• Manage and administer learning management system (Canvas Instructure, TalentLMS, Thinkific) course settings, schedule and deadline.
• Checking and assisting in course creation, enrollment, error troubleshooting, teacher
and student enrollment, assessment and grade.
• Manage course/content import and verify content link validation and troubleshooting.
• Create video conferencing dates and links, hosting webinar and assist lecturer during
webinar session using Zoom video conferencing.
• Student support in assist/return learner's calls/emails/WhatsApp by referring
problems to appropriate sources and follow up to ensure resolution.
• Make consultation with content developer and instructional designer in order to implement the best learning practices.

Recruitment Executive
Oct 2015 - Dec 2017 SKC Sdn Bhd

Provide comprehensive advice, guidance and information, such as admissions
requirements, tuition fees, scholarship to prospective adult students and follow-up via
phone and email to convert them into enrolments.
• Ensure that all executive diploma application documents are reviewed and processed
in accordance with guidelines and policies set by Universiti Teknologi Malaysia.

Sales Advisor
Jan 2015 - Sep 2015 Proton Dealer

• Understands automobiles by studying features, specification and pricing.
• Assisted walk-in prospects in selecting vehicles to match their budget, needs and expectations.
• Offered thorough explanation regarding vehicles features, specification and pricing.
• Built rapport with customers.
• Demonstrate automobiles by explaining capabilities and features and assisting
prospects for test drive.
• Explaining required document for loan application, requesting from prospect and submitting completed documents to bank's marketing executive.
EMPLOYMENT HISTORY

Sales Executive
Mar 2013 - Jun 2014 Peugeot Branch

• Understands automobiles by studying features, specification and pricing.
• Attending Peugeot Car technical specification training.
• Assisted walk-in prospects in selecting vehicles to match their budget, needs and expectations.
• Participate in monthly roadshow held by headquarters.
• Offered thorough explanation regarding vehicles features, specification and pricing.
• Built rapport with customers.
• Demonstrate automobiles by explaining capabilities and features and assisting
prospects for test drive.
• Explaining required document for loan application, request from prospect and submitting completed documents to bank's marketing executive.

Takaful Advisor
Jan 2007 - Feb 2013 Agensi Khiron (Etiqa Takaful Berhad)

• Provides service to clients' changing takaful needs either life, health or disability.
• Building rapport with prospects.
• Develops base for long-term sources of clients and compiles lists of prospects.
• Determines clients' needs and financial situations by scheduling fact-finding
appointments and determining the extent of present coverage and investments.
• Provide quotation for immediate coverage.
• Completes coverage by delivering policy, planning future follow-up visits, and evaluations of needs.
• Provides continuing service by providing direct debit forms, processing changes in beneficiary, and analysing policy loan applications.
• Updates job knowledge by participating in educational opportunities, maintaining
personal networks, and participating in professional trainings.

Education

Bachelor of Computer Science - Software
Jan 2001 - Jan 2005 Universiti Teknikal Malaysia Melaka

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Employment

IC Number

820102145977