Anne Stephanie

  • Telesales Account Manager, Customer Support, Admin and General Clerk
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Oct 02, 2020
Full time Sales

Personal Summary

Areas of Expertise

• Customer Service Management
• Complaint Handling & Resolution
• Interpersonal Communication
• Customer Satisfaction Enhancement
• Team Leadership

Work Experience

Senior Account Manager
Mar 2012 - Aug 2019

• Proactively contact potential and existing clients, closing sales deal over the phone.
• Market information sharing with clients
• Understanding client needs and proposing the suitable package for clients
• Liaison with Bad Debt client to understand the cause and the asks for payment from client
• Servicing existing clients to encourage usage of services
• Liaison with Customer Service department on Advertisement postings
• Reporting & filing for Sales Agreement on starting of each and every month

Customer Service Executive
Sep 2005 - Nov 2010 ASTRO All Asia Broadcast Centre

• Ensure that each transaction is handled in a way that contributes to overall customer satisfaction and increases customer loyalty
• Perform end to end resolution in call handling by follow-up calls, and appropriate case escalation when necessary
• Work in a team to ensure Call Centre Service Level is met
• Maintain service quality
• Perform Upsell to potential customers

General Clerk
Jan 2001 - Jul 2005 Royal Selangor Club

• Assist in preparing interoffice memos and drafting emails
• Maintain the office filing system and retrieve material from files as requested
• Process appropriate paperwork to pay vendor invoices
• Perform general office duties, including faxing, copying, scanning and filing

Jan 2001 - Jan 2002 Welcome

greets and register visitors, vendors and clients and inform appropriate personnel
• Handle incoming calls, determine purpose of calls and forward calls to appropriate departments and personnel
• Handle mails & deliveries


Diploma of Finance/Accountancy/Banking - Accountancy
- Jan 2001 Stamford College

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