Michelle Loh

  • Sales & Operation
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Oct 02, 2020
Full time Sales

Work Experience

Operation Executive
Jan 2018 - Apr 2020 Parkson Unlimited Beauty Sdn Bhd

Malaysia

Industry Grooming / Beauty / Fitness
Specialization Personal Care/Beauty/Fitness Service
Role Others
Position Level Senior Executive

• To oversee store's operational issues
• To ensure all monthly reports (commission, OT, time-table, claims, etc) being tabulated
correctly and submit for approval
• Communicate with store managers on store operations strategy and ensure it is being
execute correctly and consistently
• To check out store's rules and regulations being implemented by having consistent check out
• Together with the Store Manager and develop and monitor closely the action plan and incentive program to achieve the preset target.
• Control and maintain the approved annual store budget for the whole retail operations.
• Monitor the operation status of the stores and provide recommendations or solutions to improve the retail operation regularly to the Store Manager.
• Ensure all operational policies and procedures are thoroughly communicated to all retail sale
team in a timely manner thru mails, memo and notices.
• Work with the local training relay, establish systemic and updated training and visual
merchandising materials library in each stores.
• Support the Store Managers to maintain a high level of customer service in the stores and liaise with company contact to handle all after sales services and customer's feedback.
• Liaise with in-house project team and outside vendors with regard to any maintenance needs
of the stores and ensure stores are maintained to company standard and all issues are
addressed in a timely manner.
• Collaborate with various supporting team and vendors for managing store renovation, store
relocation and new store openings and assist on the set up of store operation.
• Support all administration work for staff sales operation.
• Attend floor for all urgent situations relating to client service or understaffing as practical

Sales Executive
Nov 2014 - Dec 2017 Frontline Cosmeceutical Sdn Bhd

(3 years 2 months) Frontline Cosmeceutical Sdn Bhd Malaysia

Industry Grooming / Beauty / Fitness
Specialization Personal Care/Beauty/Fitness Service
Role Others
Position Level Senior Executive

• Listening to customer requirements and presenting appropriately to make a sale.
• Consistent salon visit or meetings with existing dealers.
• Maintaining and developing relationships with existing customers in person and via telephone
calls and emails.
• Negotiating on price, costs, delivery and specifications with buyers and managers.
• Challenging any objections with a view to getting the customer to buy.
• Advising on forthcoming product developments and discussing special promotions.
• Checking the quantities of goods on display and in stock.
• Recording sales and order information and sending copies to the sales office, or entering
figures into a computer system, preparing sales PO.
• Reviewing your own sales performance, aiming to meet or exceed targets.
• Gaining a clear understanding of customers' businesses and requirements.
• Making accurate, rapid cost calculations and providing customers with quotations.

Customer Service Consultant
Apr 2010 - Oct 2014 Clarins Sdn Bhd

(4 years 7 months) Clarins Sdn Bhd

Industry Grooming / Beauty / Fitness
Specialization Personal Care/Beauty/Fitness Service
Role Others
Position Level Senior Executive

• Perform reception duties (e.g. receive bookings and arrange appointments).
• Completing daily administrative work (e.g. preparing daily and monthly reports, responding e-mails, maintaining accuracy of stocks inventory).
• Carry out skin analysis and give advice about skin, body care and make-ups.
• Apply make-up.
• Advice accordingly to clients needs and sell cosmetic products and facial packages.
• Achieve sales target through providing beauty advices and services to customers.

Senior Beauty Therapist
Aug 2006 - Dec 2009 Estee Lauder Companies

(3 years 5 months) Estee Lauder Companies

Industry Grooming / Beauty / Fitness
Specialization Personal Care/Beauty/Fitness Service
Role Beautician/Makeup Artist
Position Level Senior Executive

• Carry out skin analysis and give advice about skin, body care, make-up and fragrances.
• Perform facial services and eye treatments.
• Use a variety of treatments and electrical equipment to treat individual skin conditions.
• Recognize problems and refer clients to medical practitioners such as dermatologists and plastic surgeons.
• Apply make-up.
• Perform reception duties (e.g. receive bookings and arrange appointments).
• Maintain client records.
• Provide advice on and sell cosmetic products and facial packages.

Beautician/Makeup Artist
Jan 2003 - Jan 2006 Personal Care

Beauty/Fitness Service
Role Beautician/Makeup Artist
Position Level Fresh / Entry Level

• Conduct facial and body treatments. Analyzes skin to ascertain skin conditions.
• Give advice on treatments needed to alleviate skin problems.
• Also performs other beauty services such as body massage, slimming treatments, waxing,
eyebrow shaping, eyelash perming, manicures, pedicures and etc.
• Making skincare products sales.
• Perform reception duties (eg. receive bookings and arrange appointments).

Education

Certificate in Others
- Jan 2003 Clara International Beauty College

I am applying for (choose one):

Employment

Email Address

lohmchll@yahoo.com

Expected Salary

6,000