Spyencer Dora Kiu

  • Assistant/ Executive
  • Selangor, Malaysia
  • Oct 02, 2020
Full time Admin-Clerical

Personal Summary

To be able to work for an encouraging and stable company that will assist
me in developing, improving, and obtaining the necessary skills.

Work Experience

CUSTOMER RELATIONS EXECUTIVE
Jan 2016 - Mar 2020 COMMERCIAL WINGS SDN BHD

Selangor, Malaysia

Managing daily operations of Concierge counter, Reception & Amusement rides.

  • manpower, amenities, lost & found, feedback and inquiries (walk-in/Inbound/outbound/email/FB/Website)
  • manage interactions in FB/ Email/ Website - social media uploads, inquiries/ complaints on constant basis
  • ensure the team adhere strictly to SOPs in their daily job routines, conduct periodic checks on compliance & be involved in reporting & investigating should there be non-compliance

- tenants’ / shoppers’ complaint management (ensure proper investigation and follow-up until the case is closed/concluded)

- tenant’s movement updates etc

  • handle all concierge administration (reports, statistic, filing, stocks purchasing etc)
  • assist Marcom with press release, write-up & manpower during events
  • develop, constant updates and departmental enhancement for Marcom & Customer Service:- SOPs, Flow Charts, Handbook, Reports, POS system Collection, other guidelines as and when necessary
  • establish and maintain good working relationship with interdepartmental colleagues (to smoothen shopper’s/ tenant’s feedback management, movement updates etc)
  • to establish proper amusement rides set-up control and authority compliance (maintenance and license renewal)
  • constant market research & intelligence of the industry - constantly proposing ideas to maximize revenue for the amusement rides
  • to share with the team with detailed knowledge and always propose new creative ideas to uplift the mall shopping experience
  • undertake to kick-start related project & continuous monitoring as well as follow-ups on maintenance needed from time to time
OPERATIONS ASSISTANT
Jun 2014 - Dec 2015 Primer Kenrich Sdn Bhd

Selangor, Malaysia


• act as a coordinator for both boutiques and concession counters (handling all administrative and paperwork) - work closely with HR (preparing monthly payroll documents - punch cards, leave etc)
• work closely with Finance (claim submission, follow up payments for various suppliers or customers,
managing issues raised by Finance personnel - short bank in by the boutiques, discrepancy in the sales report etc)
• liaise with the suppliers (sourcing for paper bags/ safety boxes/ ladder etc), coordinate with Finance
and Inventory Department to smoothen the purchasing and receiving of the items in the warehouse
before proceeding to distribute the goods to the outlets
• customer Service roles (handling customer related issues and close the cases accordingly)
• to assist the Senior Operations Manager and the Senior Operations Executives (any adhoc jobs assigned) - prepare meeting minutes - involve in the fair (FITFLOP stock clearance) - setup,
cashiering and customer service during trading, dismantling etc.
• used to be based in the boutiques called Flight 001 and Bratpack (train the staff regarding product
knowledge, managing stocks, monthly stock take/ manpower/ sales reports, promotion, stock
consolidation etc)

MANAGEMENT TRAINEE
Jan 2014 - Jun 2014 Primer Kenrich Sdn Bhd

Selangor, Malaysia


• to assist the Assistant Brand Manager to extract relevant sales data from the POS (Point Of Sales)
• update the monthly Sales Report
• update the MOT (sold items and the relevant information)
• coordinate stocks
• prepare the distribution list to segregate the stocks from the warehouse to the outlets
• provide the standing instruction for the warehouse and the inventory department on stock
segregation, delivery and issue Transfer Note
• weekly store visit to inspect the stock balance in the outlet (including the storeroom), check on the
display (neatness and change the display as needed) and garner feedback about the sales and customers' feedback from the staff at the sales floor
• perform market research (finding the latest updates from the competitors)
• assist the Operations Team during the setup for the clearance or popup store (as needed)

TEACHER - SENIOR MENTOR
Jan 2009 - Dec 2013 EPIC Learning Sdn Bhd

Selangor, Malaysia


Teaching kids aged 4 to 14 to read and write in English.
• conduct discussions in the classroom to garner response and get the students to contribute
actively according to weekly lesson plans
• prepare lesson plans
• brainstorming for new ideas (different topics every week)
• perform research on the topics via internet or other media
• prepare the worksheets and the reading materials
• edit the materials from the internet to suit the students' capabilities (fun, not boring, not too wordy or too technical)
• adhoc driver roles when necessary
• adhoc admin roles when necessary

TEACHER - JUNIOR MENTOR
Oct 2005 - Dec 2008 EPIC Learning Sdn Bhd

Selangor, Malaysia

• assist the senior teachers (mentors) to teach kids aged 4 to 14 to read and write in English
• brainstorming for new ideas (different topics every week)
• perform research on the topics via internet or other media
• prepare the worksheets and the reading materials
• edit the materials from the internet to suit the students' capabilities (fun, not boring, not too wordy or too technical)

data entry
Dec 2004 - Jun 2005 Sarawak State Government

admin jobs, photocopying, scanning, filing etc - call the person
in charge (District Officers - Pegawai Tadbir) to submit the relevant documents needed - I was paid monthly based on (RM 8.00 per hour) Monday to Friday
- 6 months contract


ADDITIONAL INFO
Availability
Immediately

Preferred Work Location
Anywhere in Malaysia

Education

BACHELOR DEGREE - Bachelor of Computer Science
May 1999 - Jun 2004 University Tun Abdul Razak

I am applying for (choose one):

Both

Email Address

lady_sdk@yahoo.com