Chandra Das

  • Customer Service Executive(Contact Centre)
  • Lai, 58200, Kuala Lumpur
  • Apr 21, 2021
Full time Customer Service

Personal Summary

• Willing and able to work for long hours under pressure with minimum
• Always punctual and have never taken sick leave in my career.

Running, cycling, football and badminton

Work Experience

Customer Solutions Executive(Contact Centre)
Jan 2012 - Jan 2016 SAMSUNG (M) ELECTRONICS
  • Handling all queries regarding Samsung products and services via Livechat
    and email channels.
    • Provide real time solutions as well and service support for customers.
    • Responsible for service tracking for all backend service whenever
    requested by management.
Customer Service Executive(Contact Centre)
Jan 2010 - Jan 2012 CELCOM MOBILE SDN BHD

• Handling all inbound calls regarding prepaid and postpaid plans
• Responsible for creating interaction and cases for escalation
• Involved in cross selling Value-Added-Services

IT Officer and Corporate Trainer
Jan 2004 - Jan 2010 BKT. MERTAJAM

• Administration of staff and students.
• Responsible for maintaining payroll and scheduling databases.
• Responsible for maintenance of PCs and networking.
• Tutoring corporate clients on new software applications.
• Clients include Majlis Perbandaran Seberang Perai, Jabatan
Kesihatan Negeri Pulau Pinang, Jabatan Bomba & Penyelamat,
Fujikura Federal Cable Bhd, etc.

Computer Operator
Jan 1999 - Jan 2004 PERAI

(QC Department)

• Responsible for creating departmental database.
• Maintenance of all computer hardware and peripherals in department.


Diploma in Computer Studies - experience
Jan 1992 - Jan 1994 Informatics Institute

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