Pavitra Nair A/P Shashi Kumar

  • Executive Customer Service (Dispute Associate)
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Apr 18, 2021
Contractor Customer Service

Personal Summary

To enhance my professional skills, capabilities and knowledge in an
organization which recognizes the value of hard work and trusts me
with responsibilities and challenges.

Customer service experience, Good
communication skills

Work Experience

Executive Customer Service (Dispute Associate)
May 2020 - Scicom (MSc) Berhad

- Manning of respective escalation queues and backlogs focusing on
Logistics, Payments and Cross Border.
- Update case details appropriately in applications such as Gdocx,
Dispute Management System (DMS) and Salesforce.
- Communicate effectively by providing accurate information to
Shopee users and external partners such as Poslaju, J&T Express and iPay88.

Customer Experience Specialist
Sep 2019 - May 2020 Klook Travel Technology Sdn Bhd
  • - Familiar with applications such as Zendesk and Bright Pattern.

    - Provide products or services information, attend to customers'

    inquiries and complaints, through telephone, online chat and e-mail.
    - Liaise with attractions/service operators.


Bachelor of Management - Marketing
Jan 2016 - Jan 2019 Universiti Sains Malaysia
Diploma in Business Studies
Jan 2013 - Jan 2016 Politeknik Seberang Perai

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