Friendly and professional customer service with extensive experience resolving escalated customer complaint sand issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Seeking a position as a customer service team to continue career growth into management.
Manage customer enquiry through call, email and chat by following the company
SOP and KPI
• Enquiry on Razor Pay or Razor Gold reload, payment, offer and benefit of the product
which is based for Singapore and Malaysia.
• Ensure all complaint or issue to be resolve on the same day or escalate to the higher level to avoid any issue to be dispute.
• All case assign task to be resolve on the same day and to be response with alignment, assurance and acknowledgement.
• Excellent communication with customer through various channels such as in Australian, India and China.
• Well-versed with product knowledge and able to recommend best solutions
• Organised and orderly in maintaining customer records and transactions for reference.
• Maintain chat and email handling for KPI purposes and time management during duty.
• Supervised and coached a team of junior customer service representatives.
• Advises present or prospective customers by answering incoming and outgoing calls on duty.
• Assist customer face to face on payment, document of the insurance renewal and cover note.
• Maintains database by entering, verifying, and backing up data.
• Create and maintain customer payment arrangement for dunning procedure monitor and research outstanding
accounts receivable and generate letters.
• Email, message and outbound to be done to ensure customer insurance renewal expiry date as a
• To promote our product to the customer.
• Provide tour service to customer and tourist promptly and courteously.
• Provide tour service to Visitor Centre and explain on the product history.
• Assist in stock checking, stock replenishment and housekeeping.
• Handling, escalated and resolved query from customer feedback via call and email.
- PNB Darby Park
• Politely assisted customers in person and via telephone.
• Communicate with vendors regarding back order availability, future inventory and special orders.
• Developed all process controls and metrics for daily management for the call center.
• Improved call center functionally and service capacity by resolving customer complaints efficiently and quickly.
• Conducted performance reviews for all customer service to reduce resolution time and improve customer
- PNB Darby Park
• Maintain safe and clean reception area by complying with procedure and rules.
• Maintain continuity among work team by documentation and communicating actions needs.
• Maintain queue flow during peek hour and assist call center to process order by charging customer
card and key in order through system,
• Welcome customer by greeting them In person and through phone.
• Directs customer by maintaining employee and department directories, instructions.
• Monitored student's educational progress with individual charts and flow.
• Sanitized toys and play equipment, each day to maintain safety and cleanliness.
• Ensure report card and work task to be completed on time without any delay
• Worked with interdisciplinary team members to evaluate children's progress and recommend
appropriate learning plants.