Darmisha A/P Krishnan

  • Customer Service Representative
  • Ampang, Selangor, Malaysia
  • Apr 07, 2021
Full time Customer Service

Personal Summary

Friendly and professional customer service with extensive experience resolving escalated customer complaint sand issues. Strong interpersonal skills proven through customer satisfaction and peer recognition awards. Seeking a position as a customer service team to continue career growth into management.

Work Experience

Customer Service Representative

Manage customer enquiry through call, email and chat by following the company
• Enquiry on Razor Pay or Razor Gold reload, payment, offer and benefit of the product
which is based for Singapore and Malaysia.
• Ensure all complaint or issue to be resolve on the same day or escalate to the higher level to avoid any issue to be dispute.
• All case assign task to be resolve on the same day and to be response with alignment, assurance and acknowledgement.

Senior Customer Service Representative
Nov 2018 - Oct 2020 PLAN C ICT SDN BHD

• Excellent communication with customer through various channels such as in Australian, India and China.
• Well-versed with product knowledge and able to recommend best solutions
• Organised and orderly in maintaining customer records and transactions for reference.
• Maintain chat and email handling for KPI purposes and time management during duty.
• Supervised and coached a team of junior customer service representatives.

Senior Customer Service Representative
Mar 2015 - May 2018 ENVO BPO SDN BHD

• Advises present or prospective customers by answering incoming and outgoing calls on duty.
• Assist customer face to face on payment, document of the insurance renewal and cover note.
• Maintains database by entering, verifying, and backing up data.
• Create and maintain customer payment arrangement for dunning procedure monitor and research outstanding
accounts receivable and generate letters.
• Email, message and outbound to be done to ensure customer insurance renewal expiry date as a

Senior Customer Service

• To promote our product to the customer.
• Provide tour service to customer and tourist promptly and courteously.
• Provide tour service to Visitor Centre and explain on the product history.
• Assist in stock checking, stock replenishment and housekeeping.
• Handling, escalated and resolved query from customer feedback via call and email.

Senior Customer Service
Aug 2013 - Jun 2014 NUSKIN

- PNB Darby Park
• Politely assisted customers in person and via telephone.
• Communicate with vendors regarding back order availability, future inventory and special orders.
• Developed all process controls and metrics for daily management for the call center.
• Improved call center functionally and service capacity by resolving customer complaints efficiently and quickly.
• Conducted performance reviews for all customer service to reduce resolution time and improve customer
satisfaction rates.

Dec 2011 - Jul 2013 NUSKIN

- PNB Darby Park
• Maintain safe and clean reception area by complying with procedure and rules.
• Maintain continuity among work team by documentation and communicating actions needs.
• Maintain queue flow during peek hour and assist call center to process order by charging customer
card and key in order through system,
• Welcome customer by greeting them In person and through phone.
• Directs customer by maintaining employee and department directories, instructions.

Kindergarden Teacher
Jan 2010 - Nov 2011 Creative Tinkers Ampang Point

• Monitored student's educational progress with individual charts and flow.
• Sanitized toys and play equipment, each day to maintain safety and cleanliness.
• Ensure report card and work task to be completed on time without any delay
• Worked with interdisciplinary team members to evaluate children's progress and recommend
appropriate learning plants.

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