OTHER SKILLS AND CERTIFICATES
● Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) - Advanced
● Ability to work in a fast-space environment to set deadlines
● Excellent oral and written correspondence with an exceptional attention to detail
● Highly organized with a creative flair for project work
● Enthusiastic self-starter who contributes well to the team
● Able to work alone and finish a work on time
● I'm an a quick learner regardless field of work and a positive thinker
9Company Name: AEGIS BPO MALAYSIA
Project: Starhub(telco) (answering inbound calls / outbound call)
Position: CUSTOMER SERVICE EXECUTIVE
Salary: RM 2000(starhub) RM2500
Resign:To continue further studies.
● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.
● To servicing Singapore customers and foreigner customers via inbound calls to solve their queries and complaints related to TIME TELCO products and account payment issues.
I'm still doing my diploma in IT since I'm practising it online I intend to work.