Jenshetah Kumarakuru

  • Any
  • Petaling Jaya, Selangor, Malaysia
  • Apr 03, 2021
Full time Entry Level

Personal Summary

OTHER SKILLS AND CERTIFICATES
Computer Skills:
● Microsoft XP applications (Word, Excel, Office, PowerPoint, Outlook, Access) - Advanced


PERSONAL COMPETENCIES


● Ability to work in a fast-space environment to set deadlines
● Excellent oral and written correspondence with an exceptional attention to detail
● Highly organized with a creative flair for project work
● Enthusiastic self-starter who contributes well to the team
● Able to work alone and finish a work on time
● I'm an a quick learner regardless field of work and a positive thinker

Work Experience

Customer Care Consultant
Jan 2019 - Nov 2019 Aegis BPO

9Company Name: AEGIS BPO MALAYSIA

Project: Starhub(telco) (answering inbound calls / outbound call)
Position: CUSTOMER SERVICE EXECUTIVE
Salary: RM 2000(starhub) RM2500
Resign:To continue further studies.

Responsibility:

● Attracts potential customers by answering product and service questions; suggesting information about other products and services.
● Opens customer accounts by recording account information.
● Maintains customer records by updating account information.
● Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

● To servicing Singapore customers and foreigner customers via inbound calls to solve their queries and complaints related to TIME TELCO products and account payment issues.

Education

INFORMATION TECHNOLOGY
Jan 2020 - INTI COLLGE AND UNIVERSITY SUBANG
Arts
Jan 2014 - Dec 2018 SMK ASSUNTA PJ

I am applying for (choose one):

Employment

Email Address

jenshetahkumarakuru@gmail.com

Expected Salary

1,000

IC Number

010605-14-0938

I'm still doing my diploma in IT since I'm practising it online I intend to work.