Qualified and certified pharmacist with 3 years experience in healthcare
settings. Extensive knowledge of current pharmacological practice in hospital
environment. Skilled at detecting therapeutic incompatibilities and preparing
medication. Customer oriented, with strong interpersonal, communication
skills. Expert knowledge pharmacy information systems.
Duration: Sept 2020- Feb 2021
i) Managing daily pharmacy activities such as screening prescriptions, recording and preparing labels, filling up medicines, cross checking filled up medicines, and dispensing medicine to patients.
ii) Conducting counselling session regarding medicine for out patients.
iii) Planning, preparing and promoting Value Added Services such as Integrated Medicine Dispensing System, SMS & Take, Medicine Thru Postage, Appointment Card System and Leave and Take.
iv) Conducting Stock Check activity for outpatient such as monitoring the stock level of medicine periodically, managing expired stocks and slow moving stock.
v) Managing the medicine returned by patients.
vi) Ensuring Quality System Service activities are carried out smoothly.
vii) Conducting research/study with PRPs' on the customer/patient satisfaction, medicine prescriptions with generic name and waiting time of patients.
viii) Preparing and sending out the necessary reports of the Outpatient department to Quality and Pharmacy Service Department from time to time.
ix) Attending to Continuous Professional Development activities such as seminars and workshops.
x) Keeping track of the records of the Psychotropic and Dangerous Drugs.
xi) Dispensing Psychotropic and Dangerous Drugs.
xii) Checking on the preparation of the extemporaneous drugs.
xiii) Attending, answering and recording the inquiries received regarding Outpatient Service.
xiv) Attending to complaints regarding outpatient pharmacy service,
xv) Implementing the necessary corrective and preventive actions to prevent re-occurrence of customer complaints.
xvi) Preparing for audits and giving feedback regarding the audits.
Complete the PRP logbook.
i) Attending to customer inquiries and providing customer service in meeting customer expectations.
ii) Resolving customer issues in a timely and professional manner.
iii) Managing and monitoring inventory, stock and expired products.
iv) Coordinating price tagging activity and organizing the arrangement of stocks.
v) Managing retail sales, processing and card payment.
vi) Ensuring the retail outlet is and tidy at all times.
vii) Assisting in stock takes and other events.
viii) Responding to and executing any other duties assigned from time to time.