To make use of my interpersonal skills to
achieve the goals of a company that
focuses on customer satisfaction and
customer experience. A highly organized
and hard-working individual looking for
a responsible position to gain
Communication and people oriented
Flexibility and Adaptability
Responsible for the day to day operations of the MY Member Services calls and email service
handling in the English language.
To attend to all calls and emails received with exceptional quality within the stipulated SLA
Resolve member service inquiries and issues
promptly, ensure effective and timely follow
Maintain and ensure members' records are
updated into the customer database
Liaise with internal departments in relation to member services issues.
Support Lead/Head of MS to review work
processes, identify and resolve process gaps.
Maintain and develops relations with clients and ad hoc duties assigned by the supervisor.
Communicating with upper management to
develop strategic goals.
Resolves customer requests, questions, and
complaints frequently requiring analysis of
situations to determine the best use of resources.
Provides pricing and delivery information,
processes orders, and prepares cash reports.
Serves as liaison between the customer and various departments.
Answer calls professionally to provide
Decision Making information about products and services, take
Confidence and Self Management and cancel orders, or obtain details of LET'S GET IN TOUCH! complaints.
Address: D1-17-6, Midfields 2, Taman
Sungai Besi, 57100 Kuala Lumpur,
WORK HISTORY ACADEMIC HISTORY
2015 June 2016
Assist in all aspects of planning events, working AWARDS AND ACHIEVEMENTS
with clients, event coordination, and execution. Project Gold Award of Awareness and Assist in creating event collateral and outreach Acceptance Of Malay Culture in Kampung
through media and social media channels and Mortem Research
President of Indian Cultural Society (ICS PMM)
Conduct research, make site visits and find First Place in Football Polytechnic Cup North
resources to help staff make decisions about Zone
event possibilities. Third Place in Grand Finale Football
Anticipate project needs, discern work Polytechnic Cup Malaysia
priorities, and meet deadlines, and be willing to work occasional evenings and weekends that SIJIL PELAJARAN MALAYSIA
are the night of the event.
Sekolah Menengah Kebangsaan Wira Jaya
Propose new ideas to improve the event
Jan 2007 - Dec 2011
planning and implementation process.
June Polytechnic Merlimau, Malacca Dec 2013 -