Thanesh Arasu

  • Customer Service Executive
  • Kuala Lumpur, 57100, MY
  • Mar 29, 2021
Full time Executive

Personal Summary

To make use of my interpersonal skills to

achieve the goals of a company that

focuses on customer satisfaction and

customer experience. A highly organized
and hard-working individual looking for
a responsible position to gain
experience.

CORE SKILLS

Problem-Solving
Microsoft Office
Data analysis
Communication and people oriented
Event Management
Teamwork
Flexibility and Adaptability

Work Experience

MEMBER SERVICE SPECIALIST
Mar 2020 - Young Living Malaysia Sdn Bhd

Responsible for the day to day operations of the MY Member Services calls and email service
handling in the English language.
To attend to all calls and emails received with exceptional quality within the stipulated SLA
time.
Resolve member service inquiries and issues
promptly, ensure effective and timely follow
up.
Maintain and ensure members' records are

updated into the customer database
accurately.
Liaise with internal departments in relation to member services issues.

Support Lead/Head of MS to review work

processes, identify and resolve process gaps.

CUSTOMER SERVICE EXECUTIVE
Jan 2017 - Mar 2020 TCC Group Hospitality and Resources Pte

Maintain and develops relations with clients and ad hoc duties assigned by the supervisor.
Communicating with upper management to
develop strategic goals.
Resolves customer requests, questions, and
complaints frequently requiring analysis of
situations to determine the best use of resources.
Provides pricing and delivery information,
processes orders, and prepares cash reports.
Serves as liaison between the customer and various departments.
Answer calls professionally to provide
Decision Making information about products and services, take
Confidence and Self Management and cancel orders, or obtain details of LET'S GET IN TOUCH! complaints.

Address: D1-17-6, Midfields 2, Taman
Sungai Besi, 57100 Kuala Lumpur,
Malaysia.
Contact: +6014-3414463
Email: thanesharasu13@gmail.com
Linkedin:
https://www.linkedin.com/in/thanesh-
arasu-16a4541b7/
WORK HISTORY ACADEMIC HISTORY

President of Indian Cultural Society (ICS PMM)
Jan 2015 - Jun 2016 Mortem Research

2015 June 2016
Assist in all aspects of planning events, working AWARDS AND ACHIEVEMENTS
with clients, event coordination, and execution. Project Gold Award of Awareness and Assist in creating event collateral and outreach Acceptance Of Malay Culture in Kampung
through media and social media channels and Mortem Research
email blasts.
President of Indian Cultural Society (ICS PMM)
Conduct research, make site visits and find First Place in Football Polytechnic Cup North
resources to help staff make decisions about Zone
event possibilities. Third Place in Grand Finale Football
Anticipate project needs, discern work Polytechnic Cup Malaysia
priorities, and meet deadlines, and be willing to work occasional evenings and weekends that SIJIL PELAJARAN MALAYSIA
are the night of the event.
Sekolah Menengah Kebangsaan Wira Jaya
Propose new ideas to improve the event
Jan 2007 - Dec 2011
planning and implementation process.

INTERNSHIP
Jan 2015 - Jan 2015 Perak Tourism Sdn. Bhd

June Polytechnic Merlimau, Malacca Dec 2013 -

I am applying for (choose one):

Employment

Email Address

thanesharasu13@gmail.com

Expected Salary

3,000

IC Number

940613-08-5319