Kumaran Raman

  • General Manager
  • Kuala Lumpur, 43200, MY
  • Mar 22, 2021
Full time Education

Personal Summary

A competitive position in the customer service and customer satisfaction industry would make
best use of my skills and pave way for future opportunities and professional growth.
Analytic, independent and task oriented with good communication and organizational
skills.

Work Experience

Senior Lecturer cum Business Development
Jan 2020 - Dec 2020 aSIA METROPOLITAN UNIVERSITY

(Faculty of Business, Management and Information Technology & Centre of Continuing Education & Training)

� Deliver a wide range of effective and inclusive teaching and supporting learning activities
Assess the work and progress of students and provide them with constructive feedback.
� Seek ways of improving performance by reflecting on teaching design and delivery and obtaining and analyzing feedback.
� Develop and apply innovative approaches to improving the learning environment, teaching
and/or assessment and feedback methods ,
� Engage in professional development in relation to teaching, learning and assessment,
including the use of an evidence-informed approach, which utilizes the outcomes of research and scholarship, to enhance practice.
� Contribute to course development and the development of new programs of study
demonstrating an inclusive approach to delivery.
� Participate in teaching initiatives at a regional, national and/or international level to develop/or consolidate teaching interests of the Department/School.
� Represent the Department in external relations as required,
� Foster and develop internal or external networks of benefit to the Department /School
/University,
� Lead a research team as appropriate to the discipline, including supervision of research
students and staff, ensuring a commitment to the highest standards of ethics and integrity in research.


2

Deputy Dean cum Business Post Graduate Program
Jan 2018 - Dec 2019 aSIA METROPOLITAN UNIVERSITY

Head (Master in Business Administration)
(Faculty of Business, Management and Information Technology)

• To substitute for the Dean as appropriate, for example, in chairing the Faculty of Business/Promotions Board/School Validation Panels.
• To initiate, review and develop new and existing programs within the
parameters established by the General Academic Regulations and the Academic Development Plan.
• To work with the Director of Quality and Academic Policy, the Dean of
Learning and Teaching and the Directors of Programs to ensure that the Business School programs are of high academic quality, aligned to relevant
professional benchmarks and the best possible experience for students.
• To formulate, develop, implement, update and audit Business School
academic plans.
• To specifically develop plans to improve the student experience within the Business School.
• Liaise with the marketing campaigns and product teams in relation to the plan
for marketing the Business School programmes.
• In particular, in providing subject matter expertise for the creation of marketing content, faculty for open days/fairs/careers events etc.
• Liaise with the People team to assist in the recruitment, training and on-going
appraisal of faculty and relevant other employees within the Business School.
• Client management relationships. You will work closely with the Dean of the Business School to determine the correct strategy for individual ongoing client
management and its implementation.
• Supporting the Dean as necessary with his primary duties for the public
affairs/public relations aspects of the Business School and the Academic
regulatory aspects of the operation of the Business School (deputizing for the Dean as required).
• Promote and market the work of the Business School both nationally and internationally.
• To undertake any additional duties as seen appropriate by the Dean of the Business School.


3

Acting Dean
Mar 2017 - Dec 2017 aSIA METROPOLITAN UNIVERSITY

(Faculty of Business)

• Engaging faculty, staff and students in discussions of all important collegiate
issues and assuring a positive, high-quality working environment
• Convening strategic intellectual discussions about future academic directions
of departments, centers, programs and the college itself
• Advocating for the college, especially by joining the university-wide processes
in strategic planning, budget, facilities planning and political action, to position the college favorably in the university's broader planning
• Raising private funds for scholarships, professorships, programs, facilities and other college needs, normally spending 40 percent of his or her time on such
activities
• Playing a key oversight role in accreditation, program review and other
processes that are important for continuous improvement of the college's
activities
• Engaging with the Council of Deans in key discussions of institutional
planning, policy, political action and other key activities, in so doing
representing the college's interests effectively
• Hiring highly effective chairs, directors, staff and others who are direct
reports, doing their performance evaluations, and assuring their accountability
for high-level performance in areas appropriate to their positions.
• Assuring coordination of all components of the college: departments, centers,
academic programs (including undergraduate, graduate and professional),
economic development activities, public service and other activities of the unit


4

Deputy Dean cum Business Post Graduate Program
Jun 2016 - Feb 2017 aSIA METROPOLITAN UNIVERSITY

Coordinator.
(Faculty of Business)

• To substitute for the Dean as appropriate, for example, in chairing the Faculty of Business/Promotions Board/School Validation Panels.
• To initiate, review and develop new and existing programs within the
parameters established by the General Academic Regulations and the Academic Development Plan.
• To work with the Director of Quality and Academic Policy, the Dean of
Learning and Teaching and the Directors of Programs to ensure that the Business School programs are of high academic quality, aligned with relevant
professional benchmarks and the best possible experience for students.
• To formulate, develop, implement, update and audit Business School
academic plans.
• To specifically develop plans to improve the student experience within the Business School.
• Liaise with the marketing campaigns and product teams in relation to the plan
for marketing the Business School programs.
• In particular, in providing subject matter expertise for the creation of marketing content, faculty for open days/fairs/careers events etc.
• Liaise with the People team to assist in the recruitment, training and on-going
appraisal of faculty and relevant other employees within the Business School.
• Client management relationships. You will work closely with the Dean of the Business School to determine the correct strategy for individual ongoing client
management and its implementation.
• Supporting the Dean as necessary with his primary duties for the public
affairs/public relations aspects of the Business School and the Academic
regulatory aspects of the operation of the Business School (deputizing for the Dean as required).
• Promote and market the work of the Business School both nationally and internationally.
• To undertake any additional duties as seen appropriate by the Dean of the Business School.


5

Senior Lecturer cum Program Manager
Feb 2015 - May 2016 aSIA METROPOLITAN UNIVERSITY

(Bachelor of Science (Hons.) in Business Administration)


• Drive and monitor the academic programs (Bachelor of Science in Business Administration)
• In charge of programs Bachelor of Science in Business Administration
curriculum's developments. (Majoring Hospitality & Tourism, Marketing, Human Resource, Hospital & Healthcare Management)
• Conduct academic briefing for new intake students

• Preparing an academic calendar and teaching schedule for lecturers and distributing
teaching workload to lecturers equally in the respective program and work closely with A&R department.
• Submit lecturer's workload and other report ,which requested by faculty every month
• Assisting department and other lecturers in the development of learning materials,
preparing schemes of work and maintaining records to monitor student progress,
achievement and attendance.
• Responsible for ensuring that the program curriculum (lesson plan) is covered in the lecture room
• Contribute to the development, planning and implementation of a high quality
curriculum
• Checking teaching power-points prepared by the lecturers under the respective
program and ensure its followed curriculum
• Managing and monitoring the respective program by conducting monthly program
meetings with other lecturers in the department (directs the lecturers regarding new policy implementations and discusses new points for growth of programs).
• Participating in the formulating exam questions and marking of exam answer scripts
and other assessments such as test 1, test 2, mid semester exam, assignment,
presentation etc.
• Compiling the examination questions formulated by the lecturers and submit the complied examination questions which approved by Dean to examination department.
• Monitoring implementation of mentor-mentee system by other lecturers, attendance
and absenteeism of lecturers as well students
• Preparing an exam schedule for exam department and listing and submitting names of lecturers for invigilation from the respective program
• Attend faculty meeting, department meeting, exam board meeting, Academic
Management Committee meeting, external consultant meeting and other related
meeting and training of faculty or university level
• Actively participate in the administration of the department's programs of study and other activities as requested.
• Always work closely and co-ordinate with all departments, especially with A&R
department, Exam department, library, lecturers and students
• Will provide support and guidance to my lecturers and students when needed and necessary.


6

Program Manager
Jul 2014 - Jan 2015 City Edutrain Consultancy Sdn Bhd

• Drive and monitor the academic programs (Diploma in Hotel & Restaurant Management)
• Responsible for the academic programs of the Travex International
College(International Students) and to ensure that they are conducted effectively and efficiently in terms of human and physical resource
• Supervise and monitor the development of academic and administrative staff
• Work closely with students to enhance enrollment and performance in examinations
• Responsible for compiling and analyzing data on student inquiries, student intake,
retention rates, student performance and other issues as and when required by the Management for decision making and compilation of reports.
• In charge of Hotel programs, curriculum developments.
• In charge of hotel programs MQA
• In charge hotel program semester planner
• In charge hotel program module planner
• In charge internship and job placements
• In charge hotel program partnership


7

Deputy Academic Head
May 2011 - Jun 2014 Raffles Education Group

-Hotel School

• Drive and monitor the academic programs (DHM ,CHO & REG -DHM)
• Responsible for the academic programs of the Raffles Hotel School of Management and to ensure that they are conducted effectively and efficiently in terms of human and physical
resource
• Supervise and monitor the development of academic and administrative staff
• Work closely with students to enhance enrollment and performance in examinations
• Responsible for compiling and analyzing data on student inquiries, student intake,
retention rates, student performance and other issues as and when required by the Management for decision making and compilation of reports.
• In charge of Hotel programs, curriculum developments.
• In charge of hotel programs MQA & JPK audits.
• Launched new hospitality programs for working adults (hospitality industry).
• In charge of hotel program partnership with local and international university.(B.H.M.S Switzerland & University of Brighton U.K)
• In charge hotel program semester planner
• In charge hotel program module planner
• In charge Moodle website developments
• In charge hotel library , facilitator and student resources
• In charge internship and job placements
• In charge hotel program partnership

Manager-Logistic and Customer Operation
Mar 2010 - Apr 2011 Lulu Nyonya Goodies Sdn .Bhd

(ISO MS9002:2000Auditor & Operation Trainer)

• Hire, train, supervise, and evaluate workers, stock room employees and delivery drivers
who work for a company.
• Use computers to track supplies of raw materials and finished products, ensure that all
deliveries arrive on schedule, and keep the costs of operating a warehouse and fleet of delivery vehicles as low as possible.
• Prepare staffs duty roster every month for respective retail kiosk
• Implement the Staff's Retail Training Program
• To supervise and oversee the kiosks to ensure operations flow smoothly throughout the day
• To supervise and monitors staff's performance and encourage motivation among them
• Obtain feedback from staffs on customers' responses.
• Collect data, analyze and present sales figures on report of customer spending pattern for
weekly meeting
• Responsible for operational processes, EHS and cost management of with Operations
and Logistics function.
• To manage the warehousing, fulfillment and defective parts operations (RMA) of the Spare Parts Logistics Business.
• To plan and execute management direction to meet customer's demands and business
unit needs.
• Maintain good working reputation with other Functional Leads and focus in achieving
the Company Goals
• Establishing Standard Operation Procedure Manual of HACCP, Food Grade
Management and ISO 22000


8

Assistant Store Manager
Aug 2007 - Feb 2010 CHEERS HOLDING (2004) PTE LTD

• Stock Management/Stock Ordering
• Cash Handling and Control
• Shop Maintenance
• Merchandise Decisions
• Customer Service Decisions
• Payroll Management & Profit and Loss Management

Food Management System Lecturer & ISO Auditor
Dec 2006 - Jul 2007 Johor

• Outline why food safety training is important to their food business
• Identify the food safety skills required at induction level
• Explain the factors which need to be considered when designing training programmers'
• Recognize the factors that influence how adults learn
• Distinguish between the preferred learning behaviors' that learners may adopt
• Identify how managers, trainers and trainees can influence the transfer of training in the workplace
• Explain the role of management before, during and after the delivery of training in their
workplace
• Demonstrate the role of the trainer before the delivery of training in their workplace.

Restaurant General Manager
Jul 2000 - Nov 2006 BURGER KING

• Responsible for operational function of the restaurant
• Includes stock ordering, purchasing, preparing crew
• Schedule & training, preparing payroll for crew
• Responsible for the HRM , apply work permit for foreign workers & maintain
• Submit Standard Development Fund to MOM(Ministry of Man power)
• Responsible on customer service relation/matters


9

Operation Executive
Aug 1999 - Jun 2000 Johor

• Responsible for Resort's operation; Front Office Dept., housekeeping, F&B and public area of the resort
• Maintain quality of employees, prepare daily & monthly
• Reports, marketing strategies for tourism industry of Johor

Management Trainee (Practical Training)
Mar 1999 - Jul 1999 CARCOSA SERI NEGARA

Adequate training in Front Office, Housekeeping, Restaurant, Kitchen, Accounts & HR department



Education

PhD in Management - AMU
Sep 2020 - Asia Metropolitan University
M.B.A
May 2012 - Aug 2014 Northern University of Malaysia
Bachelor of Tourism Management - Hotel Management
Jun 1996 - Aug 1999 Northern University of Malaysia

I am applying for (choose one):

Employment

Email Address

ramankumaran7@gmail.com

Expected Salary

6,000