Dhivya Apalasamy

  • Content moderator, SOC Analyst, Customer service executive
  • Puchong, Selangor, Malaysia
  • Mar 22, 2021
Full time Customer Service

Personal Summary

SKILLS
• Personal Skills • Programming Language
Leadership and management, Decision making, JAVA, HTML, C Programming, Visual Basic
• Operating Systems .net / C#
Microsoft Windows, Kali Linux, Ubuntu Linux • Software
• Security/ hacking tools Microsoft Office (Word, excel, PowerPoint),
WireShark, Nmap, Burb Suite, Nessus, SQLMap, ArcGIS, Macromedia flash, Adobe animate
Metasploit CC, Adobe Photoshop, Adobe Illustrator

Work Experience

TECHNICAL SUPPORT ANALYST
Jul 2019 - Dec 2020 ESRI INC

Resolved online user's issue with and use of ArcGIS Software by engaging with them via
live chat, email and phone
• Answered assistance requests from users and provided step-by-step instructions to resolve issues
• Improved customer service by assisting in the enhancement of the company's technical
support process
• Regularly reported to customers regarding the progress and estimated times for
resolving their issues
• Update case notes and maintain case management in Salesforce

EVENT INTERN
Jul 2018 - Sep 2018 ASIA PACIFIC CAREER CENTRE

• Responsible for organizing events and trainings
• Handling calls and managing emails regarding on-going projects
• Digital - Marketing
• Interviewing alumnus and employers to collect various feedback

DATA ENTRY CLERK
May 2017 - Jul 2017 MPH HQ OFFICE

• Ensured data was accurate and update in computer system
• Corrected data entry errors to eliminate the possibility of duplication of errors across
other computer systems
• Process new orders and manage samples and other data
• Assessed data entry production, identified errors and provided information to supervisors for correction

STUDENT HELPER
May 2016 - Apr 2017 ASIA PACIFIC UNIVERSITY

• Assisting in exhibitions and events held in APU
• Filing documentation during desk work
• Telemarketing

Education

BSc (Hons) in Information Technology - Information Technology
Aug 2017 - Jun 2019 ASIA PACIFIC UNIVERSITY
Diploma in Information and Communication Technology - analysis and design
May 2015 - May 2017 ASIA PACIFIC UNIVERSITY

I am applying for (choose one):

Employment

Email Address

dhivyajerusha@gmail.com

Expected Salary

3,500