Thiruselvan a/l Raja

  • Customer service
  • Jasin, 77000, MY
  • Mar 22, 2021
Full time Consultant

Personal Summary

Engaging Customer Service Representative with 7 years of experience in fast-paced call center environment. Skilled at transforming customer feedback into actionable insights that drive revenue, increase customer loyalty, and improve processes.

SKILLS
Microsoft office
★★★☆☆ - Skillful

COURSES
Microsoft Office course at Akademi Era Cemerlang
December 2007 - December 2007

Work Experience

Software asset managment consultant
Nov 2015 - Jun 2019 Echez Solution (Microsoft)

• Perform analysis of License Compliance
• Use software tools to get software inventories
• Get licensing products certifications from the company
• Obtain certification in Software Assets Management (SAM)
• Develop analysis of technical platforms and end user scripts measurement results, crosses of information between purchased and used products, work with other consultants to complete licensing studies and sales initiatives based on studies of compliance


Customer Service Agent(Telekom Malaysia)
● Open and maintain customer accounts by recording account information
● Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
● Maintain financial accounts by processing customer adjustments
● Recommend potential products or services to management by collecting customer information and analyzing customer needs
● Prepare product or service reports by collecting and analyzing customer information
● Contribute to team effort by accomplishing related results as needed
● Manage large amounts of incoming calls

Telemarketing Advisor
Jan 2015 - Sep 2015 Aig

• Calls prospective customers by operating telephone equipment, automatic dialing systems, and other telecommunications technologies.
• Influences customers to buy services and merchandise by following a prepared sales talk to give service and product information and price quotations.
• Contributes to team effort by accomplishing related results as needed.

customer service agent
Jan 2013 - Dec 2014 Srg

• Open and maintain customer accounts by recording account information
• Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution
• Manage large amounts of incoming calls
• Provide accurate, valid and complete information by using the right methods/tools
• Sell products and services
• Work with customer service manager to ensure proper customer service is being delivered

Education

Diploma In Business Administration - Business Administration
Jan 2006 - Nov 2010 Segi kl

I am applying for (choose one):

Employment

Email Address

rajathiru423@gmail.com

Expected Salary

2,400

IC Number

930822045007