Result oriented professional with over 26 years of diversified experiences in banking services specialized in cheque processing, reconciliation, and vendor management catering the services required by the bank. Experienced in different aspects of people management and team work through working with people from various levels in the bank and vendors. A dynamic go-getter and self-driven individual with a "can do" attitude and has won award and recognitions as top performer. Well-disciplined and committed with proven ability to manage multiple assignments/tasks efficiently under extreme pressure while meeting tight time lines.
Officer in charged in planning and direct liaising the operational, administrative aspects of 5 outsourced vendors i.e Logistic Co, Printing and Courier Co.
Ensuring all suppliers are providing competitive services, effectively maintained and controlled in accordance to HSBC policies.
Managing the suppliers risk management by completing all necessary documentations / checks / visits / reporting as guided by HSBC Third party management guidelines and policy.
Prepared monthly MI report for EXCO meeting and monthly invoices submission to procurement department.
Ensure all pin mailers i.e Credit Card, ATM & Debit Card are printed by IT and sent out to customers and respective branches.
Coordinate and assist following up on issues related to the operational issues of 5 outsourced vendors for 60 HSBC branches.
Conduct physical visit to the storage sites and suppliers office as part of the risk management visit and conduct Business Continuity
Exercise (BCP) between suppliers respond and bank.
Officer in charged for any update and upgrade in the cheque clearing system.
Member of delegate representing the bank to attend workshops training and forum hosted by Bank Negara Malaysia (BNM) and MYClear which related to the Sistem Penjelasan Imej Cek Kebangsaan (SPICK) Clearing System.
Reconciled the daily cheque processing volume and provide the report to Bank Negara Malaysia (BNM).
Performed checking of end of day balancing on daily basis.
Performed system Health check in production and User Acceptance Testing (UAT) environment pre- and post-system update or upgrade.
Business Continuity Plan (BCP) Coordinator for the division at the contingency site during the event of real contingency event or BCP drill events.
Entrusted to deputize the roles as the Senior Staff Officer during the year 2011-2015