Farah Hani Binti Mohd Faizal

  • Customer service executive
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Mar 22, 2021
Full time Customer Service

Personal Summary

SKILLS

Microsoft Word (University and work experience)

Microsoft Excel (University and work experience)
Microsoft PowerPoint (University and work experience)
Quality Assurance & Quality Control (Work experience)
Document Control (Work experience)
Objection handling (Work experience)
Cross-selling (Work experience)



Work Experience

Customer service executive
Sep 2020 - SCICOM (MSC) BERHAD

● Counselled customer via chat on Shopee products and services
● Assisted with services such as giving information and helping to solve customer problems
● Assisted with fraud team for shopeepay verification process

Personal Banker
Dec 2019 - Sep 2020 OCBC BANK MALAYSIA BERHAD
  • Counselled clients on banking products such as personal
    finance and cash form credit card
    ● Performed cross-selling banking services and product to existing clients

    ● Produced huge figure sales for each months
Quality Control Trainee
Jan 2019 - Jun 2019 NAZA AUTOMOTIVE MANUFACTURING
  • Assisted supervising engineers in various projects.
    ● Assisted in vehicles audit
    ● Inspected for vehicle defects includes body fitting,

    painting appearance, electrical, mechanical, particular
    of functional defect and noise defects.
    ● Prepared problem detection and countermeasure
    report
    ● Analysed the vehicles audit data in the check sheet
    ● Assisted in vehicle simulation test courses such as deep
    water wading test, handling and stability test, engine

    performance test, brake performance test and clutch
    performance test.
    ● Performed troubleshooting of water leakage inside the vehicles
    ● Carried out document control such as register
    documented information, get the head of department
    approval and distribute the latest document to each
    department

    ● Applied the document control procedure that are
    compliance to ISO 9001:2015 standard

    AWARDS AND ACKNOWLEDGEMENTS

Education

Bachelor in Chemical Engineering Technology - Chemical and Bioengineering Technology
Jan 2015 - Jan 2019 Universiti Kuala Lumpur Malaysian Institute

I am applying for (choose one):

Employment

Email Address

hanymohdfaizal@gmail.com

Expected Salary

2,600

IC Number

960508025080