Ahmad Zulfikar bin Ahmad Kamal

  • Executive / Admin
  • Klang, Selangor, Malaysia
  • Mar 20, 2021
Full time Admin-Clerical

Personal Summary

Stock replenishment, product knowledge, sales &
To be a key contributor to effective and strong customer service
customer relationship management in a renowned
and dynamic corporation ● Adidas Malaysia Sdn. Bhd. (2 Year)
Stock replenishment, product knowledge, sales &
customer service

Work Experience

Operation Executive
Jan 2019 - Feb 2021 KWE Resources Network

(Operation • To issues monthly/yearly invoices to client Management) (2019- Feb 2021) • Chasing client's payment through calls,
Handling foreigner's worker. emails and appointments.
• To handle all renewal permits and annual • Prepare any related documents required
medical checks for the workers. by the government agency and local
• In charge in managing all inquiries of the authorities.
workers • Meetings with local authorities and
• To handle any inquiries and problems government agencies for cases and new
faced by workers and clients. approval. Professionalism • To maintain a
• To solve any cases involving workers with respectful manner towards clients, local
local authorities, government agencies and authorities and government officials. • To
clients. discuss any complaints from both workers
• To find clients that fit the workers and clients.
experience and job scope. Handling clients, • To comply with government policies in government agencies and local authorities. order to protect both workers and company.
• Preparing service agreement between REFERENCES: Chia Xin Ni (HR and company and clients Accounting Manager) Tel: 03-6280 3888

Outlet Supervisor
Jan 2018 - Jan 2019 RSH MALAYSIA SDN BHD

(Supervisor) (2018-2019)
In Charge in 2 outlets (Vans & Dc at Setia City Mall)

Handle Stock and Product - standard of procedure by maximizing every
• Maintain product to level of standards, opportunity
through replenish, displaying product and • to ensure customer satisfaction on
damage. products as well as service, by understand
• product knowledge, understanding the as well as providing products which meet
function as well features of the product in customer needs and wants
order to understand customer needs • To meet KPIs standards, to convert
• Keep and maintain product, ensuring the walk-in customers, meet units per
safety of the product through tagging, transaction, average price per transaction
ensuring products are safe from damage and achieve monthly targets.
and theft. • Assess customer needs and provide
• Handle inbound and outbound transfer in assistance and information, as well as
the absence of a manager, by receiving understanding customer problems and items from other outlets or warehouses and difficulties.
checking to ensure the quantity product and Professionalism -
address are correct. Transfer product to • Maintain professionalism in every aspect
other outlets by ensuring product, quantity of the company guideline, by ensuring to be
and address are correct. punctual, well groomed as well as
• Maintain store appearance based on VM maintaining positive behaviour in every
guidelines by displaying and arranging circumstance.
products based on best seller, sales item • Ensure high level of customer satisfaction
and sales season. through excellence sales service,
Customer Service - • Follow up any decision plan by the
• To serve customer based on company manager and ensure the planning runs
standards, by following guideline and smoothly. Achieve department goals on • Arranging and organizing staff schedules
monthly, quarterly and yearly basis Staff - based on customer activities, promotion and
• Guide staff through sales and peak sales season.
season, to ensure decision making and •Calculate staff overtime and salary payout.
planning are carried out smoothly. •Overseeing overall store performance and
• Coaching and training new staff on product operations based on sales, stock on hand,
knowledge, business operation and staff performance and submitting reports to customer services based on the company area manager and management.
SOPs.

PARK ROYAL HOTEL KUALA LUMPUR (INTERNSHIP TRAINEE) 6 MONTHS
Duties
• To ensure all cooking materials and • To cook and serve for V.I.P lounge dinner.
ingredients are clean, fresh and not rotten. Professionalism
• To prepare 'mise en place' for daily • To maintain a high level of professionalism
cooking for chefs. through the service in interacting with hotel
• To replenish any food from the buffet line guests and other departments.
for the hotel guests • To ensure all products and kitchen output
• To station at egg station and prepare for are up to standard with the hotel guidelines.
300-400 guests per day. • To respect and understand any inquiries
• To cook and prepare western cuisine for by the hotel guests and also hotel
the hotel buffet. management.

Senior Associate
Jan 2012 - Jan 2014 TIMBERLAND LIFESTYLES

Handle Stock and Product - • Maintain store appearance based on VM
• Maintain product to level of standards, guidelines by displaying and arranging
through replenish, displaying product and products based on best seller, sales item
damage. and sales season.
• product knowledge, understanding the Customer Service -
function as well features of the product in • To serve customer based on company
order to understand customer needs standards, by following guideline and
• Keep and maintain product, ensuring the standard of procedure by maximizing every
safety of the product through tagging, opportunity
ensuring products are safe from damage • to ensure customer satisfaction on
and theft. products as well as service, by understand
as well as providing products which meet
• Handle inbound and outbound transfer in customer needs and wants
the absence of a manager, by receiving • To meet KPIs standards, to convert
items from other outlets or warehouses and walk-in customers, meet units per
checking to ensure the quantity product and transaction, average price per transaction
address are correct. Transfer product to and achieve monthly targets.
other outlets by ensuring product, quantity • Assess customer needs and provide
and address are correct. assistance and information, as well as
understanding customer problems and difficulties.
Professionalism -
• Maintain professionalism in every aspect • Guide staff through sales and peak season
of the company guideline, by ensuring to be during the absence of the manager, to punctual, well groomed as well as ensure are decision making and planning
maintaining positive behaviour in every made by the manager are carried out
circumstance. smoothly.
• Ensure high level of customer satisfaction • Coaching and training new staff in the through excellence sales service, absence of a manager by teaching part
• Follow up any decision plan by the timers regarding product, business
manager and ensure the planning runs operation and customer services based on
smoothly. Achieve department goals on the company SOPs. REFERENCES: Kamil
monthly, quarterly and yearly basis Staff - Aziz (Manager) TTel: 017- 3168622

Seminar Young Chef
Jan 2014 - Jan 2014 Fasting Session

Management ● Seminar Like A Boss
● Restaurant Planning and Design ● Seminar World Of Pastry
● Customer Service in Hospitality ● Industrial Visit: Trip To
● Food Critique Penang
● Seminar in Tourism ● "HALAL CUISINE IN
PRACTICE: FROM FARM
● Event Management TO FORK" SEMINAR
3. Creative and Innovative

Retail Associate
Jan 2009 - Jan 2011 ADIDAS MALAYSIA SDN BHD

Handle Stock and Product standard of procedure by maximizing every
• Maintain product to level of standards, opportunity
through replenish, displaying product and • to ensure customer satisfaction on
damage. • product knowledge, products as well as service, by understand
understanding the function as well features as well as providing products which meet
of the product in order to understand customer needs and wants
customer needs • To meet KPIs standards, to convert
• Keep and maintain product, ensuring the walk-in customers, meet units per
safety of the product through tagging, transaction, average price per transaction
ensure product are safe from damage and and achieve monthly targets.
theft Professionalism -
Customer Service - • Maintain professionalism in every aspect
• To serve customer based on company of the company guideline, by ensuring to be
standards, by following guideline and punctual, well groom as well as maintaining
positive behaviour in every circumstance
COURSE TAKEN
● Professional English
Core Subject
Culinary Classes
● Islamic civilization and civilization Asia
● Islamic studies ● Basic Western
● Information Technology for Business ● International Cuisine
● Introduction to Hospitality ● Asian Cuisine
Management ● Advanced Pastry, Bakery and
● Management Practice for Service Confectionary Techniques
Industry ● Pastry, Bakery and Confectionary
● Hospitality Marketing Technique
● Legal Aspect in Hospitality and Personal Development
Tourism
● Entrepreneurial Skills ● Community service
● Human Resource Management for ● Creativity and innovations
Service Industry ● Creative Problem Solving
● Accounting Principles for Service ● Communication Skills
Industry ● Ethnic Relation
● Current Issues in Hospitality and Tourism
● Strategic Management for Service Extra Curriculum
Industry 1. Self-Development
● Principles of Economics ● Love & Humanity
● OSHA Management 2. Career and Education
● Research Method for Service Industry ● A day with Chef Zubir
● My culinary journey with Food Enhancement Chef Zubir
● Principles of Food Preparation ● Educational Seminar:
● Food Supply Chain Malaysian Heritage
● Nutrition Knowledge ● Ihya Ramadhan Break

Education

Bachelor's Degree
Mar 2014 - Sep 2017 Management and Science University (MSU)

I am applying for (choose one):

Employment

Email Address

a.zulfikar.work@gmail.com

Expected Salary

3,000