ZUHAIRAH BINTI ZAINUDIN

  • ADMIN
  • MALAYSIA
  • Mar 20, 2021
Full time Admin-Clerical

Personal Summary

Currently seeking a job to acquire more knowledge, I would like to be part o the
company where I could use and enhance my skills and gain work experience for the
future deivelopment of myself. I believe I am fit and capable to contribute a great
deal to the continued success of your company. I am creative, dynamic, fast learner,
good interpersonal skill and determined to work.


Work Experience

ASST. SERVICE MANAGER
Oct 2020 - PROTON DEALER

• Organizing overall workshop and administration operation for all staff
• Monitoring and control the overall operations in accordance to policies
• Authorizing any report send to HQ according to the limit of the authority
• Ensure all performance was success
• Responsible for overall management of the service center activities and supervises direct reports to ensure the achievements of service center objectives
• Ensures the monthly intakes, sales, gross profit, expenses and net profit
objectives are met as per guidelines / budgeted issued by HQ
• Interacts with customers on a regular basis to understand their concerns and issues and offers solutions. Ensures that Customer Relation Executive (CRE)
provide feedback on customer complaints to related section at HQ
• Monitor that Come Back Job (CBJ) from customers are strictly following the
Standard Operation Procedures (SOP) and recurring complaints are reduced / eliminated
• Ensures that all the requirements for the service center are fulfilled
• Monitoring of warranty claim submission and status
• Monitoring and minimizing quantity of pending vehicles
• Monitoring stock in and out of spareparts

ADMIN ASSISTANT
May 2018 - Sep 2020 PERODUA DEALER

• Compile HQ performance, company performance, service advisor performance,
incentive for staff
• Receive email and brief memo from HQ to service manager and staff
• Call potential lost customer
• Do warranty self audit and PSM audit (from HQ)
• Receive maintanance complain from staff and deal with supplier
• Update attendance, organization chart, 5s chart
• Prepare slide of dealer regional meeting for service manager and internal
monthly meeting
• Take minutes for weekly meet session and monthly meeting

Education

DIPLOMA - PROGRAMMING
Jun 2015 - Apr 2018 POLITEKNIK MERSING JOHOR

I am applying for (choose one):

Employment

Email Address

zuhairazainudin13@gmail.com

Expected Salary

2,500