• Technical Support Analyst
  • Petaling Jaya, Selangor, Malaysia
  • Mar 19, 2021
Full time Information Technology

Personal Summary

I worked as Technical Support Analyst for several years, have strong knowledge and experience of troubleshooting hardware & technical issues and resolving apps issues within the service level expectations.
Now, I am looking for a job opportunity to increase my career. Therefore, I'm looking for a suitable position with an ambitious and exciting company

Work Experience

Technical Support Analyst
Nov 2017 - Mar 2021 HKBN JOS

Provided Tier level I and II support for hardware and software support at the national level - 48 Branches & 12 Branches Singapore & 3 Warehouse and HQ (Courts) Technical support analyst Troubleshooting (Hardware, Software and Network) Resolve both internal and external customer support requests utilizing remote access tools available. Responsible for taking ownership of tasks and being proactive in resolving user issues Identify, resolve or manage the resolution of system issues

RMA & IOT Device Team & Test Engineer
Nov 2013 - Nov 2017 YTL Communication

Team Lead for YES& Proton Zoom Project ( 3 Years & 7 Person) Managed MOE project & RMA Field test engineer (Yes 4G Sim) Managed project- Proton Zoom & Huddle Technical Support Ticketing System


Bachelor of Information Technology - Mobile Computing
Jan 2019 - Open University Malaysia
Diploma in Information Technology - Information Technology
Jan 2015 - Dec 2018 Open University Malaysia

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