Muhammad Sufian Afianti Bin Zulkepli @ Zulkuple

• Before mall opening -Patrolling and visit site while mall under construction
• Registration work permit and QR code pass for contractor
• After mall opening - greet and assist customer needs with information and giving direction
• Receive any customer complaint and customer feedbacks by phone or walk in
• Answer call or pas all calls properly to relevant personnel or department
• Provide and prepared service for customer such as Grab service, item on loan
• Prepared circular memo to each tenant and provide wrapping service at information counter
• Handle lost child, lost and found item by customer
• Perform various paging or in house announcement based on standard guideline by management
• Helping marketing department while promotion activity during celebration or festival event such as
Christmas, Chinese Newyear, Hari Raya and Mooncake festival.
• Daily task at Management Office -prepared any relevant document and receive inquiries from outsider
customer for rental.
• Daily floor check at all in front of house or back of house, make sure all lift service and escalator
functioning well.

(Dec 2017-Oct2018
• Perform POS system and cash money
• Taking & Receipting of all payment collection
• Daily sales report after closing
• Receive complaint and feedback from customer
• Sign up member card for customer request
• Received stock for all department and proper manage the stock at storeroom
• Prepared stock and recounted to transferring for other outlet
• Analyzed and properly processed product returns
• Handling stock take for all department stock
• Organized stock to maintain store visual appeal, engage customers and promote specific merchandise
• Assist customers with finding alternative merchandise to meet needs
• Maintained and presentable merchandise to drive continuous sales

(Sept2016-Nov2017)
• Assist guests with general tickets sales, selling tickets distributing prices and managing money
• Perform basic cashier functions, verify cash, credit sales and transactions
• Managed checked in passengers, checked in baggage, changed seating, add on meal
• Managed incoming phone calls from customer requesting assistance in understanding airline rules and ticketing processes
• Circuited airlines computer system for checking flights, fares, and destinations
• Processed customer flight changes, wrong timing and date, update their flight delayed
• Bank in daily sales and update daily report to finance department
• Monthly schedule arrangement for staff

• Proper filling and documentation
• Key in invoice into systems
• Prepared transportation document import/export
• Daily basic report for superior check
• During this period I was transferred to Tebrau and Pasir Gudang in order for me to learn other task

• Perform daily in house announcement for opening and closing
• Every morning on weekend prepared simple brake fast for customer before entered
• Managed redemption for customer
• Received complaint or feedback for customer
• Assist customer for exchange item or refund
• Calling relevant department for customer needs
• Prepared stock and daily report after end shift
• Perform POS systems and handling cash money
• Wrapping service at information counter
• Helping other department for midnight stock take