Muhammad Sufian Afianti Bin Zulkepli @ Zulkuple

  • Customer Service
  • Johor Bahru
  • Mar 11, 2021
Full time Other

Personal Summary

To best utilize my knowledge and skills for the job in your company besides to gain more experience and to improve myself in career enhancement and looking for new and competitive working evironment.

Work Experience

Customer Service Officer
Apr 2019 - Mar 2021 Midvalley Southkey Megamall JB

• Before mall opening -Patrolling and visit site while mall under construction
• Registration work permit and QR code pass for contractor
• After mall opening - greet and assist customer needs with information and giving direction
• Receive any customer complaint and customer feedbacks by phone or walk in
• Answer call or pas all calls properly to relevant personnel or department
• Provide and prepared service for customer such as Grab service, item on loan
• Prepared circular memo to each tenant and provide wrapping service at information counter
• Handle lost child, lost and found item by customer
• Perform various paging or in house announcement based on standard guideline by management
• Helping marketing department while promotion activity during celebration or festival event such as
Christmas, Chinese Newyear, Hari Raya and Mooncake festival.
• Daily task at Management Office -prepared any relevant document and receive inquiries from outsider
customer for rental.
• Daily floor check at all in front of house or back of house, make sure all lift service and escalator
functioning well.

Operations Assistant

(Dec 2017-Oct2018
• Perform POS system and cash money
• Taking & Receipting of all payment collection
• Daily sales report after closing
• Receive complaint and feedback from customer
• Sign up member card for customer request
• Received stock for all department and proper manage the stock at storeroom
• Prepared stock and recounted to transferring for other outlet
• Analyzed and properly processed product returns
• Handling stock take for all department stock
• Organized stock to maintain store visual appeal, engage customers and promote specific merchandise
• Assist customers with finding alternative merchandise to meet needs
• Maintained and presentable merchandise to drive continuous sales

Senior officer
Sep 2016 - Nov 2017 Air Asia Travel & Service center

• Assist guests with general tickets sales, selling tickets distributing prices and managing money
• Perform basic cashier functions, verify cash, credit sales and transactions
• Managed checked in passengers, checked in baggage, changed seating, add on meal
• Managed incoming phone calls from customer requesting assistance in understanding airline rules and ticketing processes
• Circuited airlines computer system for checking flights, fares, and destinations
• Processed customer flight changes, wrong timing and date, update their flight delayed
• Bank in daily sales and update daily report to finance department
• Monthly schedule arrangement for staff

Jun 2016 - Aug 2016 Integrated Logistics Solution Sdn Bhd

• Proper filling and documentation
• Key in invoice into systems
• Prepared transportation document import/export
• Daily basic report for superior check
• During this period I was transferred to Tebrau and Pasir Gudang in order for me to learn other task

Customer service
Dec 2013 - Apr 2014 AEON BIG SUTERAMALL JB

• Perform daily in house announcement for opening and closing
• Every morning on weekend prepared simple brake fast for customer before entered
• Managed redemption for customer
• Received complaint or feedback for customer
• Assist customer for exchange item or refund
• Calling relevant department for customer needs
• Prepared stock and daily report after end shift
• Perform POS systems and handling cash money
• Wrapping service at information counter
• Helping other department for midnight stock take


Diploma In Shipping Management
Jan 2014 - Jun 2016 Netherland Maritime Institute Of Technology

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