Francisca Ann

  • Admin/receptionist/Customer care
  • Petaling Jaya, Selangor, Malaysia
  • Feb 27, 2021
Full time Entry Level

Personal Summary

Seeking for a position in your respected company, where I could use the knowledge and skills I have
gained to provide services as required by the organization.

Energetic, dedicated and resourceful Psychology student, with the willingness to learn new things. Good
interpersonal and communication skills and work well under pressure.
Key strengths include:

IT Literate Able to perform computer related works competently
Dependable A reliable person to get the job done
Hardworking A person that pushes myself to get to work done
Analytical Able to use logical reasoning to get the job done
Decisive Able to make quick and effective decisions
Teamwork Able to work in a team for any task


SKILLS
Computer skills
Microsoft Level of competency

Word 7/10

Excel 5/10

PowerPoint 7/10

Work Experience

Front desk Assistant
May 2019 - Oct 2019 Sovotel Sdn Bhd

* Managing online and walk-in room reservations
* Assisted manager in pushing sales and reaching sales target
* Updating hotel records and files

Part-time warehouse sale promoter
May 2017 - Jul 2018 Genting Sdn Bhd

Stream Empire Sdn Bhd September 2018 5th-18th
Part-time warehouse sale promoter
* Promote branded footwear
* Assisted customers during their visit to the sale
* Assisted team leader to push sales and meet the daily sales target
Genting Sdn Bhd May 2017-July 2018
Customer Service Representative
* Worked under the supervision of Team leader
* Helped team leader to look over team members
* Assisted customers in their inquiries regarding hotel bookings

Customer service Representative
Sep 2020 - Jan 2021 Shopee Singapore

Attending to both seller and buyer queries on shopee t&c.

Assisting customers on their return/refund process


Locating lost parcels and liaise with 3PL for return refunds or enquiry on 3PL SOPs


Sellers questions on how to sell and follow shopee SOP

Education

Bachelor of Psychology (Hons) - Psychology
Jan 2016 - Jul 2020 HELP University
Foundation in Science
Sep 2013 - Sep 2014 Quest International University

I am applying for (choose one):

Both

Email Address

franciscaann31@gmail.com

Expected Salary

2,000