7 customer service jobs found in Kuala Lumpur

We are seeking a motivated and detail-oriented Operations Executive to join our team. As an Operations Executive, you will play a crucial role in ensuring the smooth operation of our business. Your responsibilities will encompass a wide range of tasks, from handling paperwork to providing exceptional customer service and coordinating housekeepers. If you are a proactive individual who thrives in a dynamic environment, this role is perfect for you. Key Responsibilities: Handle Paperwork: Efficiently manage administrative tasks, including documentation and record-keeping. Customer Service: Provide exceptional customer service using Hostaway software to manage guest inquiries and reservations. Stakeholder Relations: Build and maintain positive relationships with property owners, acting as the primary liaison between them and our company. Coordinate Housekeepers: Assist in coordinating the schedules and tasks of housekeeping staff to ensure properties are well-maintained and...

Establishes relationships with the client's Information Technology (IT) and business unit executives as a trusted advisor who will understand their issues, needs, and requirements. Manages the client's IT and business satisfaction in the delivery of IT services and ensures profit objectives are met. May lead business development teams in identifying new business opportunities and managing the sales cycle from start to finish, particularly in growing the existing business in the account. Engage with principal, partners, and suppliers, in the sales activities on IT services of the Company. Ensure sales targets are achieved and maintain good customer rapport. Monitor market conditions and recommend pricing and market strategy Investigate customers' complaints on quality, delivery, service, etc and recommend corrective measures. Present, negotiate and prepare contracts & quotations, etc Follow up on maintenance sales activities after warranty.

· Deploy enterprise/campus network service at customer premise according to design document inclusive but not limited to Core Switch, Aggregation Switch, Access Switch, Firewall, Router, Wireless AP, Wireless Controller, Network Access Control using 802.1x etc. · Prepare UAT document and conduct UAT · Prepare As-built document upon completion of project · Maintaining and administering client network equipments. · Create and Update ticketing system · Providing technical support to customers through remote and on-site trouble-shooting on network products. · Support equipment health check service for software and hardware inspection if required by maintenance or professional service team. · Work out of office hours if needed.

Responsible for making outbound calls to potential customers to generate sales and meet cross organizational sales goals Responding to outbound calls on IT product promotion & packages, enquiries according to specified Practice and Procedure. To provide accurate information / solution / service with excellent telephone courtesy. Close sales and meet monthly sales goals in accordance with development plan. Must have excellent communication skills, including a clear, confident speaking voice and a friendly rapport with customers. Candidate will work from a script, telesales representative must also have the ability to be flexible and creative in dealing with customers. Quote and Close existing Renewals Database Management

Job Responsibilities: Attend to customers need Registration and updating of customers record Assist to ensure the smooth running of the centre Assist to oversee the management of facilities and resources of the centre Assist and overlook on vendor management, basic procurement of office, general HR duties, reconciliations, report preparations and general administration Promote the centre’s services

Job Responsibilities: Attend to customers need Registration and updating of customers record Assist to ensure the smooth running of the centre Assist to oversee the management of facilities and resources of the centre Assist and overlook on vendor management, basic procurement of office, general HR duties, reconciliations, report preparations and general administration Promote the centre’s services & manage social media accounts

Engaging with End Users and/or Business Partners to architect and propose appropriate solutions within CTM’s solutions portfolio Perform requirement studies, understanding all integration points and provide end-to-end solutions and services to match these requirements Conducting technical workshops, joint business discussions, presentations, demos and proof of concepts with partners and end-users. Engaged into implementation or managed service projects as a technical engineer to ensure projects are being implemented or supported effectively Work with Product Managers to prepare technical development plans and strategy, and to manage its overall execution. Perform related activities to achieve assigned KPIs and business objectives. Work as a team with all divisions and partners to ensure projects and opportunities are being managed and executed smoothly towards closure and delivery.