7 customer service jobs found in Kuala Lumpur

Answer Customer with FAQ, Improve FAQ List Provide guidance how to use the Platform Brainstorming on improving the usability and user experience of the platform Improve and suggest enhancement based on the complaints and issue by user Raising all the technical issues to the IT Liaising with the users about their user experience and improve the platform Customer Retention Achieve 100% satisfaction of customer

Involves in planning, designing and overseeing of the implementation of ERP (Enterprise Resource Planning) software for their customers. Assist customers in managing their business processes and solutions, digitalizing their organization/ operations Training users in using the tools and provide user support. No IT Programming skills required. Training will be provided for fresh graduates.

Involves in planning, designing and overseeing of the implementation of ERP (Enterprise Resource Planning) software for their customers. Assist customers in managing their business processes and solutions, digitalizing their organization/ operations Training users in using the tools and provide user support. No IT Programming skills required. Training will be provided for fresh graduates.

Work in a Corporate Travel Management and MICE Management in Malaysia. They provide corporate ticketing, Outbound incentive trips, Conferences, and meetings, as well as International inbound/outbound MICE services. Key Responsibilities: Plan, organize and control all aspects of events activities to meet Company’s customer service quality standards Ability to independently source out tariffs from hotel, costing for coach/restaurants and other venues and locations. Responsible for all budgetary costing and preparation of event quotations Responsible for developing, projecting & maintaining a market favorable image of the company and product-service solutions Manage the development and growth of the Operations team Responsible for the development of operating goals and objectives of the Event Operations Department; recommend, implement, and administer methods and procedures to enhance operations. Provide responsive advice and feedback to the team concerning...

Assist as our customers’ advocate to ensure that all departments understand customers’ requirements and respond with the right quality of service.    Assist to develop plans to maximize business opportunities with each customer so that TQ may forecast demand accurately and integrate sales and marketing campaigns with individual account development plans.   Maintain and establish business relationships between TQ and its customers (both internal and external)    Develop TQ’s Tech projects to meet adequately all business needs of the assigned customers    Ensure all Tech initiatives relating to customer services are met timely enough    Work with the Tech team to ensure better service delivery and compliance with customer’s expectations   Ensure that the product portfolio gives an accurate reflection of TQ’s customers’ ever-changing needs    Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of...

Maintain and establish business relationship between TQ and its customers (both internal and external)    Develop TQ’s Tech projects to meet adequately all business needs of the assigned customers    Ensure all Tech initiatives relating to customer services are met timely enough    Work with the Tech team to ensure better service delivery and compliance with customer’s expectations    Ensure that product portfolio gives an accurate reflection of TQ’s customers’ ever-changing needs    Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of customers’ needs  

Job Description Responsibilities: Develops and implements sales strategies and plans, to achieve annual goals and objectives. Develop and maintain customer database. Managing the day to day sales. Evaluate sales activities, strategies and strengths of the competition, and identify new market and customer opportunities. Develops and maintains key executive relationships for long term business success. Monitor competition by gathering current marketplace information on trend, pricing, products, etc. Resolves customer inquiries/complaints regarding the product and services.