Customer Service Representative (Local)

$2,500 - $3,200 monthly
  • Language Talent Solutions
  • Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Feb 17, 2021
Full time Customer Service

Job Description

  1. To assist the candidate with all aspects of the testing process from registration to test delivery.
  2. To interface between candidates, clients and test sites in a professional and efficient manner.
  3. Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
  4. Achieve and maintain all key quality and productivity metrics.
  5. Escalate unresolved candidate grievances to designated departments for further investigation.
  6. To respond to incoming chats within a specified timeframe according to company guidelines.
  7. To respond to incoming emails within a specified timeframe according to company guidelines.
  8. To respond to incoming calls within a specified timeframe according to company guidelines.
  9. To ensure excellent reliability with minimal unplanned absences as per company guidelines.
  10. To attend required training to continually learn knowledge of practices, procedures, policies and clients.
  11. To communicate and participate in team meetings, in order to share best practice and flag issue to the Team Leader.
  12. To meet agreed objectives enabling the corporate objectives to be achieved.
  13. Continuously identify work process improvements and communicate to Team Leaders and (or) Management Team.

Job Requirements

  1. Candidate should at least possess SPM, Diploma (Advanced / Higher or Graduate) Bachelor’s Degree or equivalent
  2. Experience in Customer Service
  3. Excellent written and spoken English
  4. Applicants should be willing to work on rotational shift, which covers both weekends and public holidays and night shift.

Skill Level

Executive