Customer Service Manager

$3,500 - $6,000 monthly
  • GOIP 365 BIZ SDN BHD
  • Sunway Velocity Area
  • Jan 06, 2021
Full time Customer Service

Job Description

Job Responsiblities

  • To build close relationship with customers, leading the customer service team ensuring customer satisfaction level are put at top priority, and having high repeat purchase from customers.
  • Improve customer service experience, engaged with the customer, and facilitate the growth.
  • On-board new employees and train them based on the management requirement and skill set.
  • Set a clear mission on KPI in line with management KPI.
  • Interact with customer inquiry or issues and follow problems through to resolution.

Job Requirements

Requirements

  • Diploma or Bachelor's (Preferred)
  • Mandarin Speaker
  • Fluent in English
  • Understand the roles of Customer Services
  • Aggressive and strong communication skills

Additional Information

Benefit

-Birthday Celebration

-Teams Building

-Attractive Pantry Food

-Working from Monday to Friday

Skill Level

Executive