SOC ADVISOR

$2,500 - $3,000 monthly
  • CSE AUTOMOTIVE TECHNOLOGIES SDN BHD
  • PAT Square, Kawasan Perindustrian Temasya, Shah Alam, Selangor, Malaysia
  • Nov 12, 2020
Contractor Customer Service

Job Description

JOB FUNCTION:

 

  • Report and documents all information according to the format following internal ticket management procedures strictly.
  • To act in a professional and efficient manner in handling all inbound and outbound call, emails and faxes
  • Handle customers enquiries and requests following the latest update details communicated
  • Managing existing customers requests –data update, transfer ,account renewal ,transfer, sold replacement ,migration, troubleshooting and complaint management,
  • Resolves product or services problems by identifying the exact problem, determine the root cause, explain and offer appropriate fix, escalate and expedite on correction action and follow up closely to ensure resolution fix end to end
  • Assist installers to register, test and activate a new account in system
  • Manage alerts involving theft, crashes-call request and Stolen Vehicle Recovery following strictly the guidelines from superior.
  • To undertake any ad-hoc duties assigned by the Supervisor and/or from the management from time to time.

 

Job Requirements

  • Posses a minimum diploma/degree or its equivalent in any discipline
  • At least 1-2 year(s) of working experience in a customer oriented industry-telemarketing, customer service or help desk.
  • SPM can be considered with at least 3-4 year(s) of working experience
  • Ability to work on shifts as scheduled for 24/7 operations centre.

Skill Level

Executive