Operation Executive

  • Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Sep 14, 2023
Full time Admin-Clerical

Job Description

We are seeking a motivated and detail-oriented Operations Executive to join our team. As an Operations Executive, you will play a crucial role in ensuring the smooth operation of our business. Your responsibilities will encompass a wide range of tasks, from handling paperwork to providing exceptional customer service and coordinating housekeepers. If you are a proactive individual who thrives in a dynamic environment, this role is perfect for you.

Key Responsibilities:

  • Handle Paperwork: Efficiently manage administrative tasks, including documentation and record-keeping.
  • Customer Service: Provide exceptional customer service using Hostaway software to manage guest inquiries and reservations.
  • Stakeholder Relations: Build and maintain positive relationships with property owners, acting as the primary liaison between them and our company.
  • Coordinate Housekeepers: Assist in coordinating the schedules and tasks of housekeeping staff to ensure properties are well-maintained and ready for guests.
  • Social Media Posting: Utilize provided templates and scheduling tools to create and publish engaging social media posts to promote our properties and services.
  • Check-In and Check-Out: Ensure a seamless check-in and check-out process for guests, addressing any issues or concerns promptly.

Job Requirements


  1. Previous experience in a similar role is preferred but not mandatory.
  2. Strong organizational and multitasking skills.
  3. Excellent communication and interpersonal abilities.
  4. Proficiency in using Hostaway software (training can be provided).
  5. Familiarity with social media platforms.
  6. Attention to detail and a proactive approach to problem-solving.

Additional Information

The starting salary for this position is competitive and will be based on your experience and qualifications.

Flexible hours, professional development opportunities, team bonding activities, etc.]

How to Apply:
If you are ready to take on this exciting role and meet the requirements outlined above, please send your resume and a cover letter detailing your relevant experience to our email.

About Us
ECOProp Group is a dynamic and innovative company dedicated to create an experience that leaves a lasting positive impression on our guests, one that brings joy to their hearts, and forges memories to their minds.

Established in 2022, we have rapidly grown to become a trusted hospitality group in our field.

Our Mission
At ECOProp Group, our mission is to provide exceptional hospitality values and experiences that exceed our guests' expectations with the emphasis on human touch. We are committed to create an environment where guests feel welcomed and valued, and our team members are inspired to deliver exceptional works in the arenas that follow:

1. Product & services (Guests)

2. Human capital growth (Employees)

3. Culture & environment (Stakeholders)

4. Sustainability in ESG scopes (Community & The World)

What Sets Us Apart
Expertise: Our team consists of highly skilled professionals with extensive experience in the industry. We bring a wealth of knowledge to every project we undertake.
Innovation: We are at the forefront of industry-specific innovation/technology, constantly pushing the boundaries to deliver personalized solutions.
Customer-Centric Approach: Customer satisfaction is at the heart of everything we do. We prioritize understanding our clients' unique needs and delivering tailored solutions.

Our Services
We manage short-term overnight stay units for property owners and provide best experience for guests to stay.

Our Values:
Synergy & Harmony
Persistence & Determination
Excellence & Mastery
Innovation & Uniqueness
Authenticity & Sincerity
Learning & Growth

Skill Level

Fresh/Entry Level