Job Description
YOU WILL PLAY AN IMPORTANT ROLE IN:
- Attend to customers either by telephone, electronically or face to face / walk-in customers.
- Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
- Identify and assess customers’ needs to achieve customer satisfaction.
- Perform customer verifications (based on transaction and credit limits).
- Process customer orders, service orders, forms, applications and requests.
- Prepare quotation, invoice, DO and make billing.
- Follow up / monitor repair quotation to get customer confirmation for repairing.
- Follow up after sales inquires.
- To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer for service repairing.
- Prepare and obtain approval for stock adjustment form for transfer / cannibalisation.
- Arrange collection of repair tools.
- Keep track of customer interactions, comments, inquires and transactions.
- Communicate and coordinate with internal departments regarding customers enquiry and complaints.
- Prepare Engineering Change report.
- Prepare weekly invoice listing for account department.
- To maintain all filing and prepare for audit purpose.
Job Requirements
TO BE SUCCESSFUL IN THIS ROLE, YOU WILL NEED TO HAVE:
- At least 1 year of relevant experience or fresh graduate are encouraged to apply.
- Required skills: Microsoft Words, Excel & Outlook.
- Familiar with Invoice/Billing system.
- Good Communication skills - verbal and written.
Additional Information
JOB HIGHLIGHTS:
- Energetic & work life balance
- Good working environment & friendly colleagues
- Excellent career growth & development opportunities (including product training)
- Gain high evaluation from brave effort with self-initiative, productiveness, improvement, productivity, efficiency & customer oriented approach
- More than 10 benefits provided, scroll for more details
BENEFIT PACKAGE:
- Study & Exam Leave / Replacement Leave if public holiday fall on Saturday / Compassionate Leave
- Medical benefit & annual medical check-up
- Health insurance / Personal car insurance
- Free parking
- Uniform
- Yearly increment & bonus
Special at MAKITA:
- Long service award
- Marriage & new born child gift
- Snacks and refreshment provided
- Annual dinner & festive celebration
- Staff discount
- Attractive allowance
- Mileage claim
- Chance to travel overseas
(some subject to seniority and contribution)
Skill Level
Established in 1915 as an electric motor sales and repair company, Makita Corporation has grown to become Japan's top manufacturer of portable power tools and recognized leader globally.
The principal activities of Makita Malaysia are to carry out business as wholesalers and distributors of electric power tools and related spares and accessories to our end users. We have established a very strong network with our local dealers and potential customers in the Malaysia Market.
To meet an even broader range of needs, the Company also offers comprehensive array of power tools ranging from stationary woodworking machines and pneumatic tools to garden tools and products for indoor household use.
The unsurpassed quality and reliability of these power tools and other products are made possible by the Company's strong R & D capabilities. These have earned Makita Products the trust of customers worldwide. Makita is manufacturing power tools and other equipment at seven overseas production facilities.
