Customer Service Agent (Part-Time)

$12.00 hourly
  • Aspire Lifestyles
  • Remote (Hybrid work model)
  • Sep 02, 2022
Part time Customer Service

Job Description

About the Job

We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers in Hong Kong and Macau, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

Your Role As A Customer Service Agent includes:

  • Attending to call as front-line agent for 1st layer assistance. Understand and assess customers' requests and escalate accordingly to the respective team member
  • Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to establish a credible rapport
  • Strives to leave the customer with a positive customer experience after every contact
  • As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
  • Seeks to provide the best possible customer experience.

Job Requirements

Ideal Candidate Profile:

  • Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • Fresh graduates are welcome to apply.
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Strong communication and customer service skills
  • Excellent oral and written in Cantonese
  • Able to work in office and work from home (hybrid work model)

 

Be Ready For:

  • Rotating Shift based schedule (covering weekends and public holidays)

Additional Information

Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates

Skill Level

Fresh/Entry Level