ASP Management Specialist

$2,800 - $3,000 monthly
  • ASUSTek Computer Malaysia Sdn Bhd
  • Menara Keck Seng, Bukit Bintang Street, Bukit Bintang, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Jun 13, 2022
Full time Customer Service

Job Description

Responsibilities:

  • Manage ASUS business post-sales support infrastructure to ensure the delivery of service through ASUS service partners.
  • Manage the service performance to customer, ensure that service level are achieved in the line with contract / SLA and deliver outstanding customer service across the location.
  • Execute ad-hoc strategic initiative as and when required by management.
  • Periodic review of existing systems and processes to ensure it is in good order as well as to implement improvement.
  • Managing the resources and to ensure service coverage is provided according to the agreed resource capacity.
  • To be the provisioning escalation point for specific services for both internal and external customers.
  • To find out the root cause of issue arises from stakeholder for problematic works order and to provide progress update in systems, customers and sales.
  • To analyze provisioning reports so as to identify the milestones that has passed deadline and not acted upon by respective stakeholder.
  • Supports the service process by helping to identify opportunities as well as assisting with qualification analyzing client needs and requirements.

Job Requirements

Requirements:

  • Candidate must possess at least as Diploma / Bachelor’s Degree in Business Studies/ Administration / Management or equivalent.
  • At least two (2) years of working experience in the related field is required for this position. Fresh graduates are welcome to apply.
  • Able to work well in a fast-paced changing, excellent problem solving skills and take initiative in leading change to improve customer satisfaction.
  • Fast learner who is pleasant, patient and self-disciplined.
  • Good command of spoken and written English.
  • Ability to speak and write in Mandarin would be an added advantage.
  • MUST be willing to travel.

Skill Level

Fresh/Entry Level