Tech Support Intern

$600 - $1,000 monthly
  • ThunderQuote Infotech (Malaysia) SDN. BHD.
  • Block 2, #03-03, Maisson Residence, Jalan PJU 1A/3, Ara Damansara, 47301, Petaling Jaya, Selangor.
  • Aug 26, 2022
Intern Customer Service

Job Description

  • Assist as our customers’ advocate to ensure that all departments understand customers’ requirements and respond with the right quality of service.  
  • Assist to develop plans to maximize business opportunities with each customer so that TQ may forecast demand accurately and integrate sales and marketing campaigns with individual account development plans. 
  • Maintain and establish business relationships between TQ and its customers (both internal and external)  
  • Develop TQ’s Tech projects to meet adequately all business needs of the assigned customers  
  • Ensure all Tech initiatives relating to customer services are met timely enough  
  • Work with the Tech team to ensure better service delivery and compliance with customer’s expectations 
  • Ensure that the product portfolio gives an accurate reflection of TQ’s customers’ ever-changing needs  
  • Streamline maintenance, user supports, training, installations, and solution design towards satisfaction of customers’ needs 

Job Requirements

  • Bachelor’s degree in information technology, marketing, business, or related fields 
  • Familiarity with a number of IT and marketing field concepts, procedures, and practices  
  • Ability to plan and successfully accomplish TQ’s goals 
  • Possess latitude and creativity in handling customers’ accounts  
  • Ability to relate with customers, top management and junior team members in the Tech department and across other departments  
  • Ability to manage more than one Tech account at the same time  
  • Ability to maximize all business opportunities relating to each customer, like sales and marketing campaigns, resource requirements, and revenue forecasts 

Additional Information

Benefits:  

  • Fun time - Game nights, movie nights, team outings & office celebrations.  
  • Learning & development - Professional development courses, reserved learning time for each employee.  
  • Free Refreshments - Snack & hydrate in our fully stocked pantry. (We’ve got top-shelf beverages, too!)  
  • Time out - Paid time off + sick days, paid holidays, flexible schedule. (night owls are welcomed)  
  • Remote work options - Get things done - from home or an office.  
  • Leader's support - Ask for help, give and get feedback, set up goals and develop your skills. 

Skill Level

Internship