Customer Service Executive (Cantonese Speaking)

$2,800 - $3,800 monthly
  • Aspire Lifestyles
  • KL Eco City, Jalan Bangsar, KL Eco City, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
  • Nov 22, 2021
Full time Customer Service

Job Description

About the Job

We are looking for an individual who is customer-focused and enjoys providing excellent concierge service over the phone. He/She will be responsible for looking after the requests of our premium customers in Hong Kong and Macau, providing personalized service, meeting their needs and expectation whilst at the same time ensuring internal quality standards are kept and following established turnaround times.

Your Role As A Customer Service Executive includes:

  • Will be expected to build sound knowledge of any customers during interactions, to ensure a personalized interaction and ultimately to establish a credible rapport
  • Strives to leave the customer with a positive customer experience after every contact
  • Providing innovative and resourceful solutions and recommendations to all types of requests
  • Able to consult and advise customers to assess travel needs and provide accurate and timely information regarding requests.
  • Is able to be highly resourceful, solution-oriented show a strong investigative nature
  • Is actively seeking for the latest and most updated information relative to lifestyle needs and trends to be able to support the lifestyle needs of affluent customers.
  • Has a detailed understanding of client’s brand promise, and uses program benefits and privileges to better fulfill customer requests.
  • As a brand ambassador for our clients, represents clients’ brands in a professional manner that builds their market profile.
  • Seeks to provide the best possible customer experience.

Job Requirements

Ideal Candidate Profile:

  • Diploma in Mass Communication, Business Studies, Tourism or other relevant fields
  • Fresh graduates are welcome to apply.
  • 2+ years of customer service experience in any industry.
  • Experience in the Concierge/ Tourism/ Travel/ Travel Agency industry is an added advantage.
  • Omnichannel work experience is preferred – phone, email and chat
  • Firsthand city knowledge of local events and ability to spot trends nationwide
  • Experience working directly with international contacts for the fulfillment of reservations
  • Proven experience working with affluent customers
  • Strong communication and customer service skills
  • Excellent oral and written in Cantonese and English

 

Be Ready For:

  • Rotating Shift based schedule (covering weekends and public holidays)

Additional Information

Interested candidates are invited to apply online with a comprehensive resume. We apologize that we will only respond to shortlisted candidates

Skill Level

Executive