QUALITY ASSURANCE EXECUTIVE (CALL CENTER - INSURANCE)

$1,700 - $1,800 monthly
  • Redberry Contact Center Sdn Bhd
  • Redberry Contact Center Sdn Bhd, Jalan 13/2, Seksyen 13, Petaling Jaya, Selangor, Malaysia
  • Nov 22, 2021
Full time Insurance

Job Description

LOCATION: Redberry City, Seksyen 13, Petaling Jaya

WORKING DAYS: Monday – Friday, 9am - 6.30pm

BASIC SALARY: RM1800

JOB ROLE:-

a) Quality Assurance (QA)

· To audit incoming/outgoing calls made by call center agents

· To ensure the quality of calls made by the call center agents

· To ensure the quality of calls are at 90% acceptable level of service

· To ensure that details of customers and plans are accurate as per conversation

· To perform coaching of staff on deviations

· To ensure the accuracy of information being provided to the customers

· To ensure all calls are genuine and to detect any fraudulent act of the CRE

· To ensure agents give appropriate & relevant examples and proper objection handling

· To ensure all sales calls have clear consent before any calls are approved as a sales call

· To ensure all pending calls are escalated to the CL for rectifications

· To be actively involved in Training, act as back up trainer

b) Others

· To do other ad hoc tasks as assigned by the Superior

Interested? WhatsApp Hany @ 012-3389284 immediately for interview arrangement.

*Only shortlisted candidates will be notified
**Interview is carried out via mobile/remote interview during MCO

Job Requirements

REQUIREMENTS: -

· MUST BE ABLE TO START IMMEDIATELY

· MUST BE WILLING TO BE BASED IN SECTION 13, PETALING JAYA

· MUST BE WILLING TO TAKE ON DIFFERENT ROLE/ MULTITASKS AT ANY POINT IN TIME

· Fresh DIPLOMA/DEGREE HOLDERS are encouraged to apply

· Strong Communication Skill & able to Multi-Task

· Good command of Bahasa Malaysia and English (spoken & written)

· Experienced in the customer service/call center industry is an added advantage

· Dynamic, energetic, and result-oriented team player with good interpersonal skill

Additional Information

GAJI

· Gaji asas (basic salary) dibayar minima RM1800 ke maksima RM2000

MANFAAT PEKERJA

· Potongan KWSP dan SOCSO

· Perlindungan rawatan pesalit luar di mana-mana klinik (medical claim)

· Cuti tahunan

· Kenaikan gaji berdasarkan prestasi

WAKTU & TEMPAT TEMUDUGA

· Isnin – Jumaat

· SESI PAGI : 10:00 pagi – 12:30 ptg

· SESI PETANG : 2.00 ptg – 5:00 ptg

· Online Interview melalui telefon/Ms Teams/Zoom.

Dokumen yang perlu disediakan untuk peluang temuduga

1) Kad pengenalan
2) Sijil-sijil akedemik seperti SPM, Kemahiran, Diploma dan lain-lain
3) Resume

UNTUK TEMUDUGA, SILA WHATSAPP HANY di 012-3389284 BUTIRAN SEPERTI DIBAWAH:
1) NAMA PENUH :
2) UMUR:
3) TARIKH DAN MASA TEMUDUGA :

Skill Level

Fresh/Entry Level