Customer Service Executive - Career Growth Opportunities!

$30,000 - $36,000 yearly
  • LIGHTMAN CONSULTING GROUP
  • The Hub SS2, Seksyen 19, Petaling Jaya, Selangor, Malaysia
  • Oct 10, 2021
Full time Customer Service

Job Description

Job Description :

  • Software Helpdesk Support in HR / Payroll systems, IT field or equivalent.
  • Preferably Junior Executives specializing in Helpdesk Support or equivalent.
  • Working Location : SS2, Petaling Jaya, Selangor.
  • Working Hours : 8AM-6PM

 

Responsibilities :

  • Manage support ticket orders including on-the-job training
  • Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner
  • Troubleshoot service faults and provide prompt service recovery measures
  • Updates customer knowledge base
  • Perform other ad-hoc duties as assigned

 

Next Steps :
So what are you waiting for? Join the winning team now.

Due to volume of applications, we regret only shortlisted candidates will be notified.

Job Requirements

Requirements :

  • Candidate must possess Diploma or Degree in Computer Science/Information Technology or equivalent.
  • Minimum 1 year working experience in similar field preferably in HR / Payroll systems.
  • Developed analytical skills
  • Self-motivated and organized
  • Passion of innovation
  • Good communication skills, speak multi language will be an advantage

 

Benefits :

  • Performance Incentives
  • Personal Growth Development
  • Free Flow Pantry & Snacks
  • Medical Claim
  • Birthday & Company Outings

Additional Information

Company Overview

WHAT MAKES US AWESOME

Lightman Consulting Group is a Fast-Growing Tech Group in Malaysia, Focused On Delivering Next-Gen Work Collaborations Tools & Job Portals. Our Aim is to Disrupt the HR Tech Industries in SEA by Challenging The Status Quo.

Today, we are working on SAAS Based People Management Tools, with a Singular Goal of Providing Affordable Enterprise Level HR Tools for SMEs around SEA. To Date, there are more than 7000 Active Users.

Hustling in a fast-paced startup environment like Lightman Consulting Group can be incredibly rewarding. At Lightman, we make it all the more fun with Work Culture Focused on Connectivity, Productivity, and Fun. You will gain unlimited opportunities to Learn, Grow, and Flex your Creative Muscle! We also host Regular Outings, Birthday Celebrations, Nasi Lemak Monday and Fun Nights Out.

 

THE PEOPLE & THE CULTURE

We Believe The Foundation of a Company's Success lies in its Core Value and Truly Carrying it by Heart in Every Aspect of Our Work & Relationships With Our People, Partners & Communities. Here, we keep these four values to heart:

1. Detail & Result Oriented
In order to achieve great things, we have to start with the smallest details, and in everything we do, we ensure it leads to the result we have set in mind.

2. Dare to Be Different
To be outstanding, we constantly question our old solutions, if they are room for improvement, we are not afraid to make changes.

3. Togetherness & Enthusiasm
By working as a team, we believe we have the power to solve seemingly, unsolvable problems through, determination & teamwork.

4. Desire for Innovation
By constantly learning & listening from our customers' experience, we work to improve our solutions & approach to new problems every day.

 

Skill Level

Fresh/Entry Level