Associate Principal

$8,000 - $12,000 monthly
  • Digi Telecommunications Sdn Bhd
  • Subang Hi-tech Industrial Park, Subang Jaya, Selangor, Malaysia
  • Apr 20, 2021
Contractor Telecommunications

Job Description

  • Lead & Drive as Incident Manager based on assignments with joint governance of War Room Management
  • End to end of Rating & Charging, Billing & Policy Control Domain (Product configurations, IT & NW integrations with billing, governing QA cycle + billing), Customer Mgmt Domain (CRM, Order Mgmt, Resource Mgmt, Provisioning, Doc Mgmt etc), VAS accountability, oversee service delivery from Managed Services Partner to ensure stability, effective, efficient, availability, timely and quality of IT Services within your responsibility
  • Work closely with Solution Architect and other platform owners on product roadmap and provide recommendation and advice for solution design.
  • Ensure design and operational best practices are implemented for application or solution built.
  • Work hand in hand with various stakeholders (PD, Marketing, Finance, Network Team and etc) and Managed Services Partner to realise business ambitions and goals.
  • Represent Digi to lead/participate in various group initiatives such as project, OE, benchmarking and etc.

Job Requirements

  • Minimum 8-10 years working experience in the related field is required for this position
  • Basic knowledge in system administration (configuration, production activity, etc) related to relevant fields
  • Understand and comply with the company Standard Operating Procedures & Policies
  • Candidate must possess at least a Degree holder in EE, Telecommunication or Computer Science
  • Good communication, presentation and report writing skills
  • Project management experience would be an added advantage
  • For this role it is important for you to constantly have a customer mindset i.e. able to think and react in ways that will be beneficial or cause least disruption to our customers
  • You must be able to make sure resources are always available within your team to react to any issue at hand, and you must have the foresight in anticipating this.
  • You will need to be someone who has solid experience in managing  ISIT Infrastructure
  • You have an appreciation for good service level and customer experience, whilst having the ability to anticipate and mitigate problems
  • You have the mindset to ‘take the lead’ and deliver on the mandate
  • Technology Acumen: Understanding how the technical infrastructure supports the business
  • Strong track record of technology delivery
  • Demonstrated success in creating a delivery organization using relevant tools and processes
  • Good understanding of maintenance methods and processes
  • Proven leadership and management skills
  • Strong Leadership/ Team Building/ Decision Making attribute

Skill Level