Customer Connect Malaysia

At CCM, we won't forget what makes customers happy, simply because we are customers too. We are obsessively passionate about being a happy customer ourselves to remind us how to treat others the same way.

We come to work every day with one simple belief – we too can make a difference for your customers. This is our lifelong goal simply because we love what we do.

Established in 2013, CCM is a local homegrown brand with MSC status and infrastructure located in Malaysia’s first Cybercentre. We are more than an outsourcing contact centre. Besides our inbound and outbound end-to-end contact centre services, we provide insourcing services where we recruit and train agents for established contact centres in Malaysia.

$2,000 - $2,500 monthly
Customer Connect Malaysia Suite 2A-15-2, Block 2A, Level 15, Plaza Sentral, Jalan Stesen Sentral 5, 50470 Kuala Lumpur, Malaysia.
Mar 22, 2021
Responsibility Attend to incoming calls promptly, courteously in a competent and professional manner Resolves product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution Provide accurate, valid and complete information by using the right methods/tools Ability to multi-task systems while providing service and resolving customer issues, upgrades, etc. Promptly and methodically respond to customer inquiries to identify and resolve issues with initiative and good judgment. Build sustainable relationships of trust through open and interactive communication Handle complaints, provide appropriate solutions and alternatives within the time limits Any other duties assigned by your immediate superior and other managerial levels in the Company