$4,000 - $5,000 monthly
Redberry Contact Center Sdn Bhd
Jalan Imbi, Imbi, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for Quality Assurance Executive (SOCIAL MEDIA & EMAIL) for Telco Call Center.
Location: Berjaya Times Square, Kuala Lumpur Salary: RM 3, 500 - RM 5, 000
Responsibility:
Monitor and prepare written evaluations of CSE conversation with the customers via Facebook, Twitter (Social Media) and Emails that are consistent with the current interaction assessment criteria.
Provide constructive feedback to CSEs in a positive manner to enhance overall performance.
Track trends observed while monitoring incoming social media post and email content.
Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals.
Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts.
Regularly...