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Redberry Contact Center Sdn Bhd

We have been in establishment in Malaysia since 2001 and officially open our Indonesia Call Center in the year 2014. We specialize in outbound  & inbound call operations. From a small start-up of 15 employees we now have close to 500 family members, regionally. We would like to invite you to be part of our enterprising team.

Quality Assurance Executive (SOCIAL MEDIA & EMAIL)
$4,000 - $5,000 monthly
Redberry Contact Center Sdn Bhd Jalan Imbi, Imbi, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Mar 22, 2021
Full time
Come and be part of our team! REDBERRY CONTACT CENTER SDN BHD is currently looking for Quality Assurance Executive (SOCIAL MEDIA & EMAIL) for Telco Call Center. Location: Berjaya Times Square, Kuala Lumpur Salary: RM 3, 500 - RM 5, 000 Responsibility: Monitor and prepare written evaluations of CSE conversation with the customers via Facebook, Twitter (Social Media) and Emails that are consistent with the current interaction assessment criteria. Provide constructive feedback to CSEs in a positive manner to enhance overall performance. Track trends observed while monitoring incoming social media post and email content. Communicate regularly and professionally with operational counterparts/other support teams (e.g. Team Leaders, Training, etc.) to drive CSE efficiency and effectiveness towards common goals. Participate in overall QA calibration sessions to ensure consistent scoring methodology among team members and operational counterparts. Regularly...
PEGAWAI PEMASARAN INSURANS
$1,700 - $1,800 monthly
Redberry Contact Center Sdn Bhd Seksyen 13, Petaling Jaya, Selangor, Malaysia
Mar 19, 2021
Full time
Jawatan: PEGAWAI PEMASARAN Lokasi: Redberry City, Seksyen 13, Petaling Jaya Hari Bekerja: Isnin - Jumaat Waktu Bekerja: 9 pagi - 6:30 petang Kemasukan: SEGERA!! Gaji Pokok: RM 1,800 (tidak termasuk komisyen) DESKRIPSI TUGAS/JOB DESCRIPTION:- Membuat panggilan kepada pelanggan-pelanggan mengikut pangkalan data (database) yang disediakan Memperkenal dan menerangkan dengan lebih lanjut mengenai produk, perkhimatan dan promosi berkaitan Insurans Menjana JUALAN untuk mendapatkan komisyen & insentif kewangan Membuat panggilan susulan ke atas pelanggan pelanggan berpotensi
CUSTOMER ENGAGEMENT EXECUTIVE
$1,700 - $1,800 monthly
Redberry Contact Center Sdn Bhd Seksyen 13, Petaling Jaya, Selangor, Malaysia
Mar 19, 2021
Full time
Job Description LOCATION: Redberry City, Seksyen 13, Petaling Jaya WORKING DAYS: Monday - Saturday ROTATIONAL SHIFTS: 7 AM - 4 PM | 2 PM - 11 PM MUST BE ABLE TO START IN APRIL 2021 Responsibilities: To engage with the public on awareness, registration, appointment setting, answering queries and providing support though their vaccination registration journey Engages with customers via outbound/inbound calls/ WhatsApp/ Emails. Keeps records of interactions and details of customers' inquiries and feedback in the system. Ensures performance target is met according to the KPI set-forth. Follows company procedures, guidelines and policies set.