Redberry Contact Center Sdn Bhd

Handle incoming calls/WhatsApp/LiveChat/Emails and inquiries about the financial product Patiently listen to customer's inquiry or problems Deliver polite and accurate response to customers in a timely manner Foster and build relationship with customers Follow company procedures, guidelines and policies set To serve Singaporean customer Working hours: Monday - Friday, 9 am to 6:30 pm To observe Singapore Public Holiday

LOCATION: Redberry City, Seksyen 13, Petaling Jaya WORKING DAYS: Monday – Saturday + Rotational Weekend BASIC SALARY: RM1800 JOB ROLE:- a)    Quality Assurance (QA) To audit incoming/outgoing calls made by call center agents To ensure the quality of calls made by the call center agents To ensure the quality of calls are at 90% acceptable level of service To ensure that details of customers and plans are accurate as per conversation To perform coaching of staff on deviations To ensure the accuracy of information being provided to the customers To ensure all calls are genuine and to detect any fraudulent act of the CRE To ensure agents give appropriate & relevant examples and proper objection  handling To ensure all sales calls have clear consent before any calls are approved as a sales call To ensure all pending calls are escalated to the CL for rectifications To actively involve in Training, act as back up trainer b)    Customer...