Makita Power Tools (Malaysia) Sdn Bhd
Subang Jaya, Selangor, Malaysia
YOU WILL PLAY AN IMPORTANT ROLE IN:
Attend to customers either by telephone, electronically or face to face / walk-in customers.
Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints.
Identify and assess customers’ needs to achieve customer satisfaction.
Perform customer verifications (based on transaction and credit limits).
Process customer orders, service orders, forms, applications and requests.
Prepare quotation, invoice, DO and make billing.
Follow up / monitor repair quotation to get customer confirmation for repairing.
Follow up after sales inquires.
To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer for service repairing.
Prepare and obtain approval for stock adjustment form for transfer / cannibalisation.
Arrange collection of repair tools.
Keep track of customer interactions, comments, inquires and transactions.
Communicate and coordinate with...
