$30,000 - $36,000 yearly
LIGHTMAN CONSULTING GROUP The Hub SS2, Seksyen 19, Petaling Jaya, Selangor, Malaysia
Job Description : Software Helpdesk Support in HR / Payroll systems, IT field or equivalent. Preferably Junior Executives specializing in Helpdesk Support or equivalent. Working Location : SS2, Petaling Jaya, Selangor. Working Hours : 8AM-6PM Responsibilities : Manage support ticket orders including on-the-job training Handles customers enquiries/complaints by email and phone; and ensure replies/ resolutions are provided in a prompt and satisfactory manner Troubleshoot service faults and provide prompt service recovery measures Updates customer knowledge base Perform other ad-hoc duties as assigned Next Steps : So what are you waiting for? Join the winning team now. Due to volume of applications, we regret only shortlisted candidates will be notified.