$2,500 - $3,200 monthly
Language Talent Solutions
Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
To assist the candidate with all aspects of the testing process from registration to test delivery.
To interface between candidates, clients and test sites in a professional and efficient manner.
Follow company guidelines in issuing Promo Codes/Emergency Vouchers whilst adhering to Contact Centre policies and procedures.
Achieve and maintain all key quality and productivity metrics.
Escalate unresolved candidate grievances to designated departments for further investigation.
To respond to incoming chats within a specified timeframe according to company guidelines.
To respond to incoming emails within a specified timeframe according to company guidelines.
To respond to incoming calls within a specified timeframe according to company guidelines.
To ensure excellent reliability with minimal unplanned absences as per company guidelines.
To attend required training to continually learn knowledge of practices, procedures, policies and clients.
To communicate and...
