4 Customer Service jobs

Customer Service internship - Mandarin & Cantonese Market Overall Job Scope • To maintain customer service excellence activities / programs. • Knowing our products inside and out to provide support to enquiries on promotions, products and services through various channels. • Assist to raise engagement levels between StemLife and customers through active promotions or calls. • Responding promptly to resolve customer complaint / feedback and all difficult customer enquiries resulting in an increase in customer satisfaction and promotes customer retention. • Any other duties / reporting /assignments / project that may be assigned by the Line Manager from time to time.

YOU WILL PLAY AN IMPORTANT ROLE IN: Attend to customers either by telephone, electronically or face to face / walk-in customers. Respond promptly to customer inquiries, product, pricing, delivery information, services and complaints. Identify and assess customers’ needs to achieve customer satisfaction. Perform customer verifications (based on transaction and credit limits). Process customer orders, service orders, forms, applications and requests. Prepare quotation, invoice, DO and make billing. Follow up / monitor repair quotation to get customer confirmation for repairing. Follow up after sales inquires.  To liaise with branches, Purchasing and Warehouse to check stock availability and do stock transfer for service repairing. Prepare and obtain approval for stock adjustment form for transfer / cannibalisation. Arrange collection of repair tools. Keep track of customer interactions, comments, inquires and transactions. Communicate and coordinate with...

Working closely with the Sales Team and completing all allocated tasks Assist in Sales Proposal and Sales Presentation Slides Updating documents and sales records Creating marketing communication for Clients Any ad hoc task that assigned from time to time

Excellent communication skills/ Able to communicate fluently over the phone. Excellent interpersonal and problem-solving skills over the phone. Comfortable working in early-stage, cross-functional setups. Excellent negotiations skills. Excellent relationship management skills with existing partners.