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Follow-up with Overseas Agent on complete pre-alert documents. Open job in the SOVYsystem. Submit correction manifest to carriers/co-loaders and follow-up on the arrival notice. Provide information and feedback regarding shipment details to customers. Complete costing and billing and ensure payment is collected (for cash customers) prior to releasing of Delivery Order (DO)/ EDO / IID. Ensure process flow is updated in the SOVYsystem accurately prior to submission of job folder for closing.

Handle requests effectively from helpdesk Respond to customer queries via phone and email Provide guidance for customers as and when required Provide technical assistance and support for incoming concerns and issues Document internal procedures Ask relevant questions and listen to customers to determine root cause of issues Report significant and recurring issues to the tier-2 support team Ad hoc projects and tasks as assigned by immediate superior from time to time

Handle PR / HR matters. Able to speak English & Mandarin. Able to attend events and travel. Organising meetings and appointments. Assist in events and functions. Reminding the CEO of important tasks and deadlines. Liaising with staff and clients.

Looking for aspiring future entrepreneurs with big dreams to join our sales team as a medical product specialist as we will nurture you to have a successful future of your own. The business opportunity will be given to those who are ready.